Full-Time Regional Teller - Lima/Delphos

We want U to be part of our team!

Join a Community That Cares – Grow Your Career at The Union Bank Company!

Benefits offered:

• Medical, Dental, Vision Insurance
• Employee Stock Ownership Plan (w/ company match)
• Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday)
• Tuition Reimbursement
• And more!

We are seeking a Regional Teller to travel between our Delphos, Lima East, & Lima West branches!

Under the direction of the Head Teller, the Regional Teller supports the company’s core values and focuses on providing an exceptional client experience.  The Regional Teller performs comprehensive cash receipt and payment services in accordance with financial institution procedures.  Additionally, this person will perform a variety of customer savings, checking and credit account transactions, as well as customer services such as, but not limited to, sales of cashier’s checks, gift cards, etc...  The Regional Teller also offers and opens deposit products, and deposit related products, while referring other bank products to the appropriate bank team member. Travels between branches to cover Teller vacations, short staffing, etc.

Primary Responsibilities

Teller and Customer Service:             

• Responsible for performing comprehensive, prompt, and efficient customer transactions and services.
• Assists customers with resolution of account problems and issues.
• Receives checks for cash and for deposits to accounts, verifies amounts, examines checks for proper endorsement and possible fraud, and enters deposits into computer system.
• Cashes checks and processes withdrawals; pays out money after verification of customer and balances.
• Recommends the best bank products, including checking accounts, to customers by using the Service Excellence Process and asking for the business.
• Identify sales opportunities at the Teller counter and at the drive thru and make professional referrals to other team members for products and services that you cannot open yourself.
• Participates in sales goals that may be established by management for such items as, but not limited to, debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services.
• Offers, opens, and refers, where appropriate, other financial institution products and services such as consumer and mortgage loans, checking and savings accounts, Wealth Management, Treasury Management, Commercial, deposit and loan products, merchant services, IRAs, certificates of deposit, safe deposit boxes, etc.
• Cross-sells financial institution services such as safe deposit boxes, savings, CDs, online & mobile banking, debit cards, credit cards, etc.
• Receives and processes mortgage, consumer loan and other payments and ensures the payments match balances due.
• Places holds on accounts, as necessary, for uncollected funds.
• Counts, verifies and packages coin and currency for buy/sell to vault and Fed.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet.  Reports any discrepancies to the supervisor, as necessary.
• Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.
• Assists in the bank-by mail function, where available.
• Comply with all department and company policies and procedures.

Branch Operations:

• Keep abreast of changes in products, policies, and procedures, and attend training as needed.
• Ensures that the Teller station is orderly and properly stocked with forms, supplies, etc.
• Reports malfunctions of Teller terminals and other equipment used at Teller station.
• May be responsible for bank opening/closing.
• Promote and maintain positive relations with all contacts, customers, potential customers, and team members.
• Contribute to the fulfillment of department and company objectives and goals.
• Performs other duties as assigned.

• Prefer a high school degree and cash handling experience.
• Must be able to lift 25 lbs. 
• Must have the ability and dexterity to count money.
• Must have the capability to work under stress and manage difficult situations.