Server - The Town Company

Organization- Hotel Kansas City

Summary

Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; El Gold, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

A restaurant server is responsible for servicing food and beverage to include the order taking and delivery of any food and beverage items. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.

Essential Responsibilities

• Follow all departmental policies, service procedures, and standards.
• Ensure proper use, care, and maintenance of equipment; report repair needs promptly.
• Maintain cleanliness, sanitation, and organization of all work areas.
• Maintain full knowledge of:
• Table/seat numbers, room capacity, hours of operation, contact information, and restaurant setup.
• All spirits, beers, non‑alcoholic beverages, glassware, and garnishes.
• Wine‑by‑the‑glass program and characteristics of each selection.
• All menu items, preparation methods, ingredients, and quality standards.
• Local vendors and farmers.
• POS and reservation systems.
• Ensure assigned station is properly set and clean before, during, and after shifts.
• Confirm service ware condition and ensure items meet standards.
• Greet guests warmly, anticipate needs, and provide attentive, professional service.
• Stay knowledgeable about hotel services and local attractions to assist guests.
• Communicate specials and promotions clearly.
• Take and accurately record food and beverage orders; enter orders into POS.
• Retrieve and serve beverages, ensuring accuracy, appropriate garnishes, and correct glassware.
• Serve wine bottles according to standards.
• Comply with all liquor laws and company alcohol service policies.
• Preset tables as needed.
• Deliver food orders (up to 50 lbs), verifying accuracy and presentation.
• Refill beverages, check guest satisfaction, clear courses, and remove soiled items promptly.
• Assist in resolving guest complaints by involving management appropriately.
• Market and serve desserts and specialty beverages.
• Present checks promptly and follow cash‑handling and payment procedures.
• Clear and reset tables efficiently.
• Complete assigned side work and general cleaning tasks.
• Perform additional duties as assigned by management.
  

Qualifications

Job Qualifications

Education:

• High school diploma or GED equivalency required.
  
  

Experience:

• Availability aligned with Town Company hours required, Wednesday - Sunday 4pm - 12am.
• Minimum two years of food and beverage serving experience; fine dining experience preferred.
• Strong knowledge of food and beverage preparations, service standards, guest relations, and etiquette preferred.
• Strong organizational skills required
• Skilled at problem solving with an ability to work professionally and respectfully
  
  

Interaction/Skill Set:

• Ability to remember, recite, and promote the entire variety of exciting menu items
• Ability to lift, pull and push up to 50lbs.
  
  

Work Environment

• Ability to transport large trays weighing up to 50lbs through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the guest check.
• Ability to stand, walk, and continuously perform essential functions for an extended period of time.
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer excellent benefits!

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, Vision, 401K at 30 days of employment!
• Life and Disability Insurance
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Tuition Reimbursement Program