Special Events Captain

Hiring – Special Events Captain
Hiring Immediately

Who we are:

Our employees are at the heart of everything we do. From exuding hospitality as soon as a guest enters the front door of our elevated Honky Tonk, creating one-of-a-kind dining experiences at our dapper-as-hell Supper Club, or keeping the energy pulsating at our Rooftop Bar, our team is the reason our guests continue to come back. When you join the Twelve Thirty Club, you are not only embarking on a limitless restaurant career, you are becoming part of a group that encourages creativity and passion. 

The Twelve Thirty Club is part of Author & Edit, a creation of restaurant innovator Sam Fox, who has developed a growing lineup of unique concepts found across the United States. The properties are authored with an extraordinary vision and meticulously edited to create offerings that are not only seen but felt. Each Author & Edit property is an original; created through a global lens and connected to the diverse communities, cities, and neighborhoods in which they reside, and trust us – you want to be a part of it. 

What you’ll do:

• Responsible for inventory, storage and cleaning of equipment; in addition, cleanliness of the general special events storage area

• Attends weekly BEO meetings

• Understands and can pull information from the event software Triple Seat

• Builds relationships with special event vendors (i.e. rentals, A/V, valet)

• Maintain a positive and professional approach with coworkers and guests

• Adhere to grooming and appearance standards consistently 

• Printing menus & BEOs (Banquet Event Order)

• Communicates and works with appropriate team members to ensure all BEO details are in place for upcoming events including purchase orders

• Prepare the room for dining room appropriately to match the BEO 

• Reset the dining rooms to standard setup and/or upcoming events setup

• Maintain appearance and setup of all PDRs and report damages as they occur

• Meets with the team day-of and conducts line-up to review details of upcoming event

• On-site for all events and executes from start to finish

• Consistent check of food and beverage quality

• Responsible for making sure each event is rung up correctly according to the BEO

• Professionally deals with situations and people while utilizing conflict resolution skills

• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies 

• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions 

• Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, etc. 

• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests 

• Keep kitchen staff informed by noting the timing of meal progression 

• Serve orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars 

• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs 

• Properly open and pour wine at the tableside

• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons 

• Promptly address customer service issues and refer guests to management when necessary 

• Completes an event recap and submits to the Service Manager after each event is completed

• Displays awareness and compliance with security, safety, emergency and energy procedures.

• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner.

• Use judgment and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.

• Plan the work of others.

• Supervises wait staff. Trains all set up and wait staff. Ensures that servers are trained appropriately before executing events.

• Perform a variety of activities, changing activities frequently and sometimes without notice.

• Fill in for absent staff as needed 

Preferred Qualifications:

• Minimum of two years working at a fine dining establishment as a lead server or Captain

• Experience with food production for large catering or banquet functions

• Proficient in Microsoft Office

• TN TABC Certification

• Passion for food and cooking techniques

• Food and wine knowledge

• Ability to speak and read BEO’s in English.

• Frequently lifts/carries up to 50 lbs.

• Strong oral and written communication skills

• Ability to work nights, weekends, and holidays

• Strong leadership qualities

• Ability to thrive in a fast-paced environment and multitask

• Attention to detail

• Able to work flexible, sometimes long hours

• Excellent customer service

The Twelve Thirty Club is an Equal Opportunity Employer. Proof of eligibility to work in the United States is required.