Events & Visitor Services Associate - deCordova Sculpture Park and Museum

Description

About The Trustees:  
The Trustees places are open to all, and we thrive by involving as many people as possible in what we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000 acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households   
Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   
The Trustees offers competitive compensation, as well as the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors and the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.
The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, sex, gender, sexual orientation, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.
Our commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity

The Role: Events & Visitor Services Associates work to further the mission of The Trustees and preserve our special place forever by providing superior customer service during each daily visit, program, and event. The opportunity to work on any day at the Visitor Station, Front Desk, or at Public or Private Events adds a refreshing mix to the weekly schedule. In addition to these basic but crucial roles, associates assist with a variety of activities which includes providing security, cross department support and special events.
Salary: $16.00/hour
This dynamic position constantly presents new opportunities to serve our visitors including but not limited to the following:

• Oversee the execution of daily park operations, special events and programming while maintaining art security and the overall visitor experience
• Support Public and Private Events by reading event briefs, fulfilling required roles and providing superior customer service to all guests and vendors.
• Address every concern as a priority and see it through to completion working with the leadership team
• Welcome all visitors while finding opportunities to generate new memberships through visitor engagement
• Accurately and efficiently conduct a variety of sales including memberships, public event tickets and admissions
• Attend training to acquire and gain insight on exhibitions to offer to visitors
   

Basic Responsibilities:
Visitor Station
Efficiently facilitate initial admission sales or check-in. Offer relevant information to orient visitors to the property and set expectations for their visit. This may include but is not limited to the following:

• Directions and basic layout of the property
• Daily offerings such as programming and tours
• Any special notices that may impact the visitor experience
• Communicate arrival of deliveries, appointments, etc. to the appropriate staff members
• Support Public and Private Events as needed based on information provided

Front Desk
Provide visitors with a warm welcome and offer guidance as needed including but not limited to:

• Overview of museum and exhibition layout
• Available tools and activities for families
• Special daily offerings such as programming and tours
• Facilitate group admission payment and membership purchases
• Manage external calls to the museum in a professional manner
• Forward calls as needed to appropriate staff members
• Address visitor questions directly whenever possible and contact the person who can help when not possible
• Provide internal customer service to deCordova and Trustees’ staff members

Security

• Oversee guest interactions with exhibitions in the sculpture park and museum
• Provide a warm welcome to guests entering museum building
• Ensure museum policies are followed and respectfully address errant behavior
• Assist with various activities throughout the museum campus as needed including but not limited to the following:
  • Tours
  • Events
  • Deliveries

Events

• Review Event Orders to understand specific needs for each event
• Placing Event-Related Signage and additional stanchions and/or signage
• Greet and direct vendors
• Occasional setup support
• Maintaining deCordova security, cleanliness, and customer service standards throughout the duration of events
• Assist with various tasks to ensure a smooth event at the discretion of the event manager
   

Qualifications

Qualifications:

• Interest in museums, contemporary art and sculpture
• Ability to accurately conduct operations and provide service during peak hours of visitation crowds
• Strong communication skills, dependability and punctuality
• Flexibility to support museum operations in a variety of positions
• Interest in private events, both social and corporate, including weddings
   

Salary : $16