Technical Support Engineer

Job Title: TECHNICAL SUPPORT ENGINEER I
Job Posting #: 148446
Client: RHODE ISLAND OFFICE OF THE ATTORNEY GENERAL
Location: PROVIDENCE, RI 100% ONSITE
Work Week: 35 HOURS
Duration: 1 YEAR CONTRACT EXTENSIONS POSSIBLE

About the Office of the Attorney General: The Attorney General is the state s top lawyer and law enforcement official, protecting and serving the people and interests of Rhode Island through a broad range of duties. Every day, the Office s attorneys fight to ensure the public safety of the state s communities, improve the economic security of its citizens, safeguard the state s spectacular natural resources, and restore the public s trust in government. Assistant and Special Assistant Attorneys General represent the people of Rhode Island in civil and criminal matters before trial courts, appellate courts, and the supreme courts of Rhode Island and the United States. The Office is unique among attorneys general offices across the country. Out of fifty states, only two other offices share the same broad criminal mission. The Office s attorneys prosecute complex and violent crimes but also functionally serve as one of the nation s largest district attorney s offices, prosecuting all felonies throughout the state.

The Technical Support Engineer I role is to support the Rhode Island Office of Attorney General s technology environment. The Technical Support Engineer I is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment.

This position Supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.

• Hardware
  • Desktop and Laptop Computers, surfaces, and other devices.
  • Printers, Scanners and Monitors
• Software
  • Microsoft Office 365
  • Proprietary software solutions
  • Internet Browsers (IE, Firefox, and Chrome)
  • Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
  • Econotel IP Telephone system
  • OS Supported (Windows 10, Windows 11)

Duties and responsibilities include but are not limited to:

• Troubleshoot and implement fixes and workarounds for PC s, laptops, and other mobile devices.
• Provides a high level of customer service and support as it relates to responding to help desk requests.
• Create, change, and delete user accounts per request.
• Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
• Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
• Troubleshoot and deliver solutions to common hardware/software problems.
• Create, deploy, and maintain PC images and Software Distribution packages.
• Maintaining, configuring, and monitoring cloud and locally based software.
• Perform archiving of user s data and email.
• Maintains and reports on inventory and support schedules.
• Must be available for on-call and after-hours responsibilities.

Qualifications: Work experience equivalent to or Degree in Computer Science preferred. Current Network and Operating System Certifications strongly preferred. Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities. Proficiency in computer use, troubleshooting and problem solving are required.

Other Information: Finalists will be subject to a full background investigation including reference checks. All offers of employment are contingent upon successful completion of the background investigation.