What are the responsibilities and job description for the Luxury Sales Specialist, Uniworld position at The Travel Corporation?
Description:ABOUT USOur philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUESDriven by serviceAn inherent passion for travelCommitment to our customers and to our peopleCommitment to social responsibility and our 5-year sustainability strategyPOSITION SUMMARYWe are seeking a dynamic sales professional to drive conversions and deliver exceptional service. This role requires building and nurturing strong relationships with our travel partners, ensuring they are excited to book Uniworld and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide travel agents and guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.KEY RESPONSIBILITIESLuxury SalesProvide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer.Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction.Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.Learn and use software applications to efficiently process sales transactions. Responsible for maintaining KPIs in a high-volume inbound call center. Customer ServiceManage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquires form our travel partners and guests.Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.Develop, cultivate and maintain positive relationships with travel partners.Requirements:ROLE SUCCESS CRITERIAA successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold. Receptive to coaching and training and motivated to improve and grow with Uniworld.KEY INDIVIDUAL TRAITSAttention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value. YOUR EXPERIENCE AND EXPERTISEAt least three years of travel industry or call center experience in a sales capacity required.The ideal candidate would also have one or more of the following: 1) ability to handle customer calls in Spanish, 2) experience with Salesforce; and 3) specialized knowledge about the regions we visit, visa processes, airlines, or other travel-related topics. TRAVEL & OTHER REQUIREMENTSWork Location: Fully RemoteAvailable to work standard hours on Pacific Time, and 1-2 Saturdays a month.Access to high speed, ethernet-connected internet.