What are the responsibilities and job description for the Salesforce / Field Service Administrator position at The Townsend Company, LLC?
Who we are:
Townsend Company LLC and Gunnison Tree Service are industry leaders in utility vegetation management and right-of-way services, supporting electric utilities and infrastructure across the United States. Headquartered in Muncie, Indiana, Townsend operates in more than 30 states, delivering vegetation management, power line clearance, utility line construction, landscape management, and storm response services. Gunnison Tree Service, founded in 1999 by Matt Cathell, has grown from a small family-owned tree care company into a trusted leader in vegetation management in the Atlanta market. Together, our companies and subsidiaries are committed to safety, operational excellence, and protecting critical power infrastructure while providing rewarding career opportunities for our employees.
We Offer:
The Salesforce / Field Service Administrator serves as the primary Salesforce Administrator for the organization and is responsible for the day-to-day administration, configuration, and optimization of Salesforce and related field service platforms. This role ensures Salesforce and integrated systems effectively support marketing, sales, and field operations, with a strong emphasis on data integrity, system reliability, and process automation.
In addition to Salesforce, this role acts as the system administrator for ArborGold and SingleOps, supporting field service workflows, integrations, and reporting across the organization.
Duties/Responsibilities:
Salesforce Administration (Primary Responsibility)
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This position is primarily based in an office environment, with the opportunity to work remotely one day per week.
This job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required for this position. The Townsend Company and its family of companies reserve the right to modify job responsibilities, duties, or schedules as needed to meet business or operational requirements. Accommodation requests will be made as necessary to support individuals with disabilities.
Additionally, this position is subject to pre-employment screening, which may include drug testing and a background check.
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Equal Opportunity Employer Statement
The Townsend Company and its family of companies are equal opportunity employers. We are committed to fostering an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Townsend Company LLC and Gunnison Tree Service are industry leaders in utility vegetation management and right-of-way services, supporting electric utilities and infrastructure across the United States. Headquartered in Muncie, Indiana, Townsend operates in more than 30 states, delivering vegetation management, power line clearance, utility line construction, landscape management, and storm response services. Gunnison Tree Service, founded in 1999 by Matt Cathell, has grown from a small family-owned tree care company into a trusted leader in vegetation management in the Atlanta market. Together, our companies and subsidiaries are committed to safety, operational excellence, and protecting critical power infrastructure while providing rewarding career opportunities for our employees.
We Offer:
- Weekly pay
- Paid Time Off & Health Benefits.
- Growth & Development within the company.
- 401k 4% match.
The Salesforce / Field Service Administrator serves as the primary Salesforce Administrator for the organization and is responsible for the day-to-day administration, configuration, and optimization of Salesforce and related field service platforms. This role ensures Salesforce and integrated systems effectively support marketing, sales, and field operations, with a strong emphasis on data integrity, system reliability, and process automation.
In addition to Salesforce, this role acts as the system administrator for ArborGold and SingleOps, supporting field service workflows, integrations, and reporting across the organization.
Duties/Responsibilities:
Salesforce Administration (Primary Responsibility)
- Serve as the primary Salesforce Administrator for the organization
- Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, and automation
- Manage user setup, profiles, permission sets, roles, and access controls
- Maintain data quality through validation rules, deduplication, imports, and ongoing audits
- Build and maintain reports, dashboards, and analytics for marketing, sales, and leadership
- Support release management, sandbox testing, and deployment of Salesforce updates
- Act as the subject matter expert for Salesforce best practices and platform capabilities
- Serve as system administrator for ArborGold and SingleOps field service platforms
- Configure workflows, forms, pricing, job tracking, and operational processes
- Support integrations between ArborGold, SingleOps, Salesforce, and other enterprise systems
- Troubleshoot system issues and partner with software vendors on escalations and enhancements
- Ensure data consistency and alignment between field service platforms and other systems
- Support marketing workflows including lead management, campaign tracking, and attribution
- Partner with Marketing and Sales teams to optimize processes and improve system adoption
- Assist with marketing automation tools and integrations as needed
- Document system configurations, processes, and user procedures
- Develop operational and performance dashboards across Salesforce and field service platforms
- Ensure accurate tracking of leads, opportunities, jobs, and revenue
- Establish data governance standards and best practices
- Support audits, compliance requirements, and data security initiatives
- Provide user support, troubleshooting, and system guidance
- Create and maintain training materials and system documentation
- Lead onboarding and ongoing training for Salesforce and field service users
- Salesforce Certified Administrator (ADM-201) – Required
- Bachelor’s degree in Information Systems, Business, Marketing, or equivalent experience
- 3 years of hands-on Salesforce Administration experience
- Strong understanding of Salesforce data model, security model, automation, and reporting
- Experience supporting business users across Sales, Marketing, and Operations
- Experience administering ArborGold and/or SingleOps
- Experience with Salesforce integrations and third-party applications
- Familiarity with marketing automation platforms and CRM best practices
- Experience supporting field service or operations-based organizations
- Salesforce Advanced Administrator certification
- Strong analytical and problem-solving skills
- Excellent communication and documentation abilities
- Detail-oriented with a focus on data accuracy and system stability
- Ability to translate business requirements into technical solutions
- Comfortable working cross-functionally with Marketing, Sales, Operations, and IT
___________________________________________________________________________________________________________________________
This position is primarily based in an office environment, with the opportunity to work remotely one day per week.
This job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required for this position. The Townsend Company and its family of companies reserve the right to modify job responsibilities, duties, or schedules as needed to meet business or operational requirements. Accommodation requests will be made as necessary to support individuals with disabilities.
Additionally, this position is subject to pre-employment screening, which may include drug testing and a background check.
___________________________________________________________________________________________________________________________
Equal Opportunity Employer Statement
The Townsend Company and its family of companies are equal opportunity employers. We are committed to fostering an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Salary : $75,000 - $80,000