CAD/RMS Administrator

The Town of Parker Police Department is seeking a skilled and detail-oriented Public Safety Systems Administrator to oversee and support our mission-critical public safety information systems. This position is responsible for ensuring the reliability, integrity, security, and regulatory compliance of our Computer-Aided Dispatch (CAD), Records Management System (RMS), mobile data platforms, and related technologies that directly support emergency response and law enforcement operations.

In this role, you will serve as a key technical resource within the department, working closely with Communications, Records, sworn personnel, IT, and external vendors to maintain system performance and drive operational efficiency. Your work will directly contribute to informed decision-making, data accuracy, and the uninterrupted delivery of public safety services to our community.

The Town of Parker fosters a collaborative, team-oriented environment where accountability, professionalism, and continuous improvement are valued. We invest in ongoing training and professional development to ensure our employees remain current with evolving technologies and industry standards. If you are motivated by purpose-driven work and committed to supporting high-performing public safety operations, we encourage you to apply and become part of our team.

Learn more about our agency here!!

NOTE: A list of disqualifiers for this position MUST be read prior to applying for this position. This list can be viewed at www.ParkerOnline.org/PoliceEmploymentDisqualifiers. Be sure to select the 'Civilian Non/Driving Applicant Disqualifiers' option for the correct list.

In addition to career growth, we offer an outstanding benefits package, including:

Medical insurance, dental insurance, vision insurance, short-term disability insurance, long-term disability insurance, life and AD&D insurance, voluntary term life insurance, 401 (a) retirement plan, 457 retirement plan, holiday pay, vacation, sick leave, educational assistance program, employee assistance program and a family membership to the Parker Recreation Center and/or Field House. Benefits are subject to the terms and conditions of those plans and the summary plan descriptions, which are subject to annual budget and appropriations by Town Council.

*This position performs duties deemed to be safety sensitive. Employees holding this position participate in pre-employment and random drug testing under Town’s policies*

Timeline: (subject to change)
Receiving Applications - Continuous

Oral Board - Varies

Backgrounds - 4-6 weeks

As part of the selection process, candidates must successfully complete a comprehensive background investigation due to the sensitive and high-trust nature of law enforcement work. This process is thorough and intrusive, as it is designed to ensure integrity, suitability, and compliance with state and federal standards.

The background investigation typically includes an in-depth review of criminal history, employment history, financial records, driving record, and personal references. Candidates will also be required to complete a psychological evaluation and a polygraph examination. The psychological assessment evaluates overall emotional stability and job suitability, while the polygraph examination is used to verify information provided throughout the hiring process.

All information is handled with strict confidentiality. Successful completion of each component is required for employment consideration.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily while consistently demonstrating the Town’s core values of integrity, innovation, commitment to quality service, and teamwork. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The below list is intended to be illustrative of the responsibilities of this position and is not all encompassing. This job description does not constitute an employment agreement and the Town may change these duties at any time. 

• Administers and maintains CAD (Computer-Aided Dispatch), RMS (Records Management System), mobile data, and related public safety information systems to ensure reliability, accuracy, and operational effectiveness.
• Configures, monitors, and supports system functionality, including code tables, interfaces, permissions, and system integrations.
• Troubleshoots system issues, investigates data errors, and coordinates corrective actions with vendors, IT staff, and internal stakeholders.
• Manages user accounts, access rights, and system security to maintain data integrity and compliance with applicable laws and policies.
• Develops, maintains, and produces operational, statistical, and regulatory reports, including support for mandated reporting.
• Provides technical support and guidance to dispatch, records, and police staff related to CAD/RMS and associated applications.
• Coordinates system upgrades, patches, testing, and backup/recovery activities to ensure continuity of operations.
• Collaborates with the Information Technology Department and GIS professionals to support mapping, reporting, and system integration needs.
• Monitors system performance, emerging technologies, and regulatory changes; recommends and implements approved improvements.
• Assists with training, documentation and vendor coordination. 
• Performs other duties as assigned.

The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.

Requires a bachelor’s degree with major coursework in information technology, computer science, information systems, or a closely related field supplemented by five (5) years of progressively responsible experience supporting public safety information systems, such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), or comparable enterprise applications.

Experience administering, configuring, or supporting CAD/RMS systems in a law enforcement or public safety environment is preferred.

Possession of or ability to readily obtain a valid Driver’s License issued by the State of Colorado for the type of vehicle or equipment operated; safe driving record and a minimum of two (2) years driving history.

Employment Standards
The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Knowledge of principles, practices, and architecture of public safety information systems, including CAD, RMS, mobile data, and related interfaces.
• Knowledge of Structured Query Language (SQL), relational database concepts, data integrity, and performance considerations.
• Knowledge of public safety data standards and reporting requirements, including NIBRS and other state or federal mandates.
• Knowledge of security concepts, user access controls, and data privacy requirements within law enforcement environments.
• Knowledge of applicable federal, state, and local laws, regulations, and policies related to public safety records, data retention, and system security.
• Skill in configuring, administering, and troubleshooting CAD, RMS, and associated public safety applications.
• Skill in writing and modifying SQL queries and developing reports to support operational, analytical, and regulatory needs.
• Skill in supporting and collaborating on GIS mapping, data layers, and applications related to public safety operations.
• Skill in diagnosing system issues, analyzing data errors, and coordinating solutions with vendors, IT staff, and internal users.
• Skill in providing technical support and training to non-technical users in a fast-paced, mission-critical environment.
• Ability to analyze complex technical and operational problems and implement effective, compliant solutions.
• Ability to maintain accurate system documentation and prepare clear technical and non-technical reports.
• Ability to communicate effectively, both verbally and in writing, with technical staff, sworn personnel, and civilian users.
• Ability to manage multiple priorities, meet deadlines, and respond effectively during critical or time-sensitive situations.
• Ability to work collaboratively across departments while maintaining a high level of professionalism, confidentiality, and customer service.
• Ability to respond to emergencies and on-call work assignments, including working on weekends, evenings, and holidays as needed.
• Ability to pass a pre-employment background check including but not limited to: drug screen, criminal history search, credit check and polygraph examination. 

Working Conditions
The working conditions described below are representative of those an employee generally encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties.
Tools & Equipment
Requires use of general office equipment such as computers, printers, telephones, and related software. Use of specialized tools or equipment may also be necessary, including but not limited to technical devices, mechanical tools, heavy equipment, machinery, public-safety-related items, or other industry-specific systems. If required by the position, the employee may operate a personal or Town-owned vehicle.
General and Sensory Requirements
The employee is regularly required to sit, stand, walk, reach with hands and arms, and use hands and fingers to handle or operate objects, tools, or controls. Duties may also require stooping, kneeling, crouching, crawling, climbing stairs or ladders, and maintaining balance. The employee must be able to talk and hear effectively, both in person and over the phone, and must be capable of operating a vehicle if required by the role. Vision requirements include consistent near and far visual acuity, depth perception, peripheral vision, and the ability to adjust focus to allow a broad field of vision.
Light Physical Demands
This position is primarily sedentary in nature. The employee must be able to exert up to twenty (20) pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Environment
Physical presence onsite is required. Work is primarily performed in a climate-controlled office environment. The noise level in this environment is usually quiet to moderate. 

Inquiries related to this job posting may be sent tomoliver@parkerco.gov. 

An online application for this position is required. To apply, visit the employment page of our website, www.parkeronline.org/employment.  We do not accept resumes or applications from 3rd party sites. The Town of Parker is an Equal Employment Opportunity Employer.

Salary : $84,384 - $122,355