What are the responsibilities and job description for the Tour Desk Agent position at The Tour Store?
Date posted: September 19, 2025
Pay: $22.00 per hour
Job description:
This is a seasonal position.
Do you share passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
Main duties: Sell tours and bike rentals; arrange transportation; issue bikes; sell ferry tickets; and answer hotel questions.
Your day will begin at our hotel. You will assist with selling ferry tickets, check in tour van vessels; and selling tours such as Muir Woods and bike rentals.
The second part of your day will be on a ferry to Sausalito (ticket provided by us). There you will sell ferry tickets until 4pm and then return back to close out your hotel shift.
Essential Duties & Responsibilities:
- Greet guests upon checking in at our booth.
- Assists guests with purchasing ferry tickets or locating prepaid tickets
- Execution of responsible cash handling and proper point of sale
- Dropping cash banks responsibly as required when working with cash
- Processes rescheduling or refunding tickets for guests as needed
- Upsells tour products; airport van shuttles, and area food vendors
- Organizes Muir Woods vans queue and grouping of guests
- Assists with loading and off-loading of van guests.
- Answers questions concerning ferry fares, routes, and schedules,
- Answers questions regarding Alcatraz, Pier 39, Sausalito, Tiburon
- Sell; check in; and monitor bike rental use
- Performs other duties as assigned.
Minimum Qualifications:
- customer service experience
- expect hot and cold working environment
- part time availability with shifts of less than 30 hours
- We are looking for Monday to Fridays daily 8am-530pm. (any days)
- We are looking for weekends 830am-530pm (any days)
- We have flexible shifts!!
Pay rate is $23.00 hour plus incentives and is one the easiest positions in town!
Job Types: Part-time, Contract
Benefits:
Job Types: Part-time, Seasonal
Pay: From $23.00 per hour
Expected hours: 30 per week
Work Location: In person
Salary : $22 - $23