What are the responsibilities and job description for the Field Application Specialist - HammerHead position at The Toro Company?
- Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.
Who Are We?
At HammerHead in Lake Mills, Wisconsin we pride ourselves on being one of the largest contributors to the underground pipe and cable replacement, installation, and maintenance industry. Our plant in Lake Mills stands out because it is a place for people to learn and thrive. We enjoy coming to work because we take pride in creating high quality pieces of equipment, along with a dedicated team-oriented environment created through individual success. All our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building the communities, cities, and the world. We invite you to apply and join a team of highly skilled, and highly passionate people.
The Application Specialist reports to the Director of Sales and Training and is responsible for delivering high-impact customer training, facilitating hands-on practicums, and supporting the effective use of HammerHead equipment applications. This role prioritizes instructional expertise, adult learning principles, and mechanical aptitude to ensure customers can safely and confidently operate equipment.
The position supports new equipment startups, pilot programs, rental equipment, and live demonstrations, while serving as a trusted advisor and maintaining a high standard of integrity, efficiency, and professionalism in all customer interactions.
What Will You Do?
- Deliver engaging, hands-on customer training using adult learning principles and adapting to varying experience levels
- Facilitate field-based practicums that build operator capability, confidence, and safe equipment use
- Assess trainee performance using standardized certification rubrics and provide clear, actionable coaching feedback
- Support sales by enabling customer success through pilot programs, rental equipment technical support, and live demonstrations
- Translate mechanical and technical concepts into practical, easy-to-understand instruction for operators
- Maintain working knowledge of HammerHead Trenchless equipment, applications, and best practices
- Contribute as a subject matter expert to the development and continuous improvement of training curriculum, materials, and assessments
- Conduct product testing in field and facility environments to support training effectiveness and product understanding
- Provide structured feedback to product management on customer experience, product performance, and training needs
- Participate in regional and national trade shows, supporting both training and demonstration activities
- Manage travel and expenses within budget guidelines
- Complete other duties and assignments as directed
- Primarily construction job site environments with exposure to physical hazards (utilities, traffic, moving equipment, uneven terrain)
- Outdoor weather exposure and active construction conditions
- Frequent phone and email communication
- Fast-paced environment with changing schedules and priorities
- Exposure to hazardous materials including fuels, lubricants, fluids, and batteries
- Up to 75% travel (air and highway), including occasional weekends and short-notice travel
- Standard schedule: 7:00 AM – 5:00 PM, Monday–Friday, with additional hours as required
- High school diploma required
- Experience delivering training, instruction, or hands-on coaching in a technical or field-based environment strongly preferred
- Mechanical aptitude with the ability to learn, operate, and troubleshoot equipment required
- Demonstrated ability to work effectively in a collaborative, team-based environment
- Basic proficiency in Microsoft Word and PowerPoint
- Experience in trenchless, construction, or related industries preferred, but not required
At HammerHead, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits – HammerHead offers employees at our Lake Mills, WI location a variety of perks, including:
- Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.
- Wellness - In addition to physical wellbeing, TTC offers a variety of mental health, financial health, and other types of resources to every full-time employee.
- Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
- Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples.
- Competitive Salary – A reasonable range for this opportunity is: $84,000 - $105,000. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the Even app.
We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $84,000 - $105,000