What are the responsibilities and job description for the Electronic Security Service Technician position at The Titan Works?
Seeking a full-time, enthusiastic, results driven and forward-thinking Electronic Security Service Technician with high mechanical and technical aptitude to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow.
1st Shift Position Monday - Friday
Pay Range between $35.00-$42.00hr DOE
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
- Complete accurate and detailed service reports for customer in a timely manner to allow for accurate invoicing and job cost tracking.
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
What You’ll Need
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
- Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
- Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- Strong verbal, written and interpersonal communication skills.
- Strong organizational skills and the ability to handle multiple service needs simultaneously.
- Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
- To be a self-starter and work well with minimal supervision.
- A valid driver’s license with a clean driving record.
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Requirements:
Education: High School/GED or equivalent experience
Minimum Experience: 3-7 years servicing, integrating, and programming access control systems
Preferred Experience: (but not required):
- Relevant field service
- CCTV experience: Milestone / Genetec
- Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
- Intrusion experience: DMP / Bosch
Company Benefits
We foster a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Job Type: Full-time
Pay: $35.00 - $42.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tools provided
- Vision insurance
Application Question(s):
- Do you have Relevant field service in one of the following :
CCTV experience: Milestone / Genetec
Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
Intrusion experience: DMP / Bosch
- Do you have a minimum 3-7 years servicing, integrating, and programming access control systems?
- How many years experience regarding technical skills and experience related to fire alarm systems, and/or electronic security system?
- Are you a Veteran ?
Work Location: In person
Salary : $35 - $42