Manager - Customer Engineering, CGI

What Timken Makes Possible Begins With You.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Purpose

Leads CGI’s Customer Engineering team supporting CGI’s customers across the Americas and worldwide. Defines product and technical strategies, application engineering approaches, and technical capabilities that enable CGI’s growth in medical, aerospace, and robotics markets.

Essential Responsibilites

• Customer Engagement: Regularly engages with customers and visits customer facilities, either independently or in support of the Sales team, to engage with customers to understand their needs.
• Application: Defines how CGI products are applied in customer’s systems; identify product, material, and capability gaps and recommend technical roadmaps aligned with growth targets. For custom solutions, collaborates with customers to understand their requirements and proposes solutions for their specific application.
• Technical Requirements Translation: Serves as the "voice of the customer" to internal Design and Manufacturing Engineering to arrive at a proposed solution to satisfy the customer’s needs.
• Quoting and Estimation: Analyzes customer Request for Quotes (RFQs) to determine technical feasibility; develops detailed cost estimates for materials, labor, and tooling based on an intimate knowledge of internal manufacturing processes and provides customers with pricing as requested.
• Management: Manage and develop an application engineering team, including priorities, resource allocation, recruitment, coaching, mentoring, succession planning, and adoption of new engineering technologies, tools, and processes.
• Market Intelligence: Stays informed concerning new trends in gear technology, precision machining, and integrated solutions to provide expert-level advice.
• Product Validation and Life Cycle Support: Assists in defining performance validation criteria to ensure the quoted solution meets application demands. Manages the Customer Engineering group and works with cross functional teams as they support customers through the life cycle of any project.
• Provide technical leadership for motion control and automation market segments, serving as a key technical contact for customer executives and decision makers in the Americas and as a global technical resource when needed.
  
  

Technical/Functional Skills

• Technical expertise in gearing, gear systems (gearboxes) and motion control integration
• Industrial and factory automation engineering; robotics, conveyors, servo systems, machine tools, and material handling applications
• Rotating and linear motion systems, precision bearings, gearboxes, couplings, sealed units, and lubrication for precision equipment
• Application engineering and technical product strategy for OEMs, system integrators, and end users
• Technical risk assessment, product change/deviation management, product release standards, and quality/performance issue escalation
• Engineering leadership, recruiting, resource allocation, coaching, mentoring, team development, and succession planning
• Executive/customer communication, cross-functional influence, strategic partnerships, IP/NDA handling, and technical forum representation
  
  

Basic Qualifications

• Extensive experience in mechanical, mechatronics, electrical engineering, or related field
• At least 10 years of technical experience in customer/OEM
• At least 5 years of technical motion knowledge in customer-facing automation application engineering, 10 years preferred.
• At least 5 years of motion control technical leadership, 10 years preferred.
  
  

Preferred

• 10 years of CGI product experience
• Experience in leading engineer teams (hiring, coaching, mentoring, resource allocation, and team development)
  
  

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.