What are the responsibilities and job description for the Microsoft Dynamics Analyst position at The Timberline Group?
Required
Preferred
Responsibilities
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- Must reside in the United States (does not include Alaska or Hawaii)
- Must be able to work a schedule within U.S. Central Standard Time core business hours.
- Must be committed to incorporating security into all decisions and daily job responsibilities
- Highly experienced professional with an in-depth understanding of Marketing concepts and how technology is used to meet the needs.
- Uses broad expertise, knowledge, and skills to resolve a wide range of complex issues; contributes to development of company objectives and principles to achieve goals in creative and effective ways.
- Focus is on operational, tactical, and strategic activities.
- Assists in the development of strategic planning for department.
- Works on large, complex assignments. Prepares and delivers informal and formal presentations to own team, department, other IT teams, and business partners.
- 4 years' experience in technical analysis including workflow automation, process flows, and data diagrams, reporting and analysis
- 2 years' experience Microsoft Dynamics 365 CRM
- 1 year of experience with D365 for Marketing / Customer Insights
- Familiarity with regression testing, release testing, and/or troubleshooting system issues
- Experience complying with data security standards, global systems and working on large data integration initiatives
- Experience in leading projects from requirements gathering to effectively communicating with various levels of employees throughout the organization
- Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
- Ability to evaluate process improvement opportunities incorporating KPIs
- Must have strong attention to detail and ability to document both system design information and processes
- Ability to identify root cause and conduct initial investigation into problems as they arise
- Ability to partner with software development team members to communicate a detailed understanding of requirements
- Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
- Ability to validate that new software release are production ready and provide documentation for it to end users
- Prior success facilitating team meetings, daily standups, providing status reports, and conducting analysis
- Work well in a team collaborative setting, coordinating work and addressing work prioritization, escalating to management when necessary
Preferred
- Experience using JIRA/Confluence or another Project Tracking System
- Experience with Microsoft Power Platform, specifically Power Automate and Power Apps
- Professional experience as a Software Analyst, Business Analyst, Product Owner, Scrum Master or similar
- Experience working within the Agile methodology
- Good knowledge of Word, Excel, Power Point and Visio
Responsibilities
- Facilitate and document the functional/technical requirements gathering for the application including the data integrations necessary to deliver the Kronos Workforce Central product.
- Validate the alignment of the configured software to meet the functional and technical requirements for the product.
- Lead the rollout of the Kronos application across IT and the business.
- Monitor task automation and implements process improvements; recommends enhancements that result in increased quality, efficiencies, and overall value to the IT organization
- Monitor the effectiveness of established service level agreements to manage customer expectations and quality standards; assists with defining new service level agreements in response to changing needs
- Document application issues within the problem management system with clear, concise, and accurate information; manages and tracks issue to resolution; communicates resolution to appropriate personnel
- Validate that new software releases are production ready and provides documentation to end users or support team members