What are the responsibilities and job description for the IT Support Technician position at The Timberline Group?
Seeking an IT Support Technician with experience working for a computer software or hardware company, assisting customers with products and providing computer support internally to company employees. The technician is responsible for maintaining the company’s computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.
Technical Qualification: The candidate should have experience in the following.
- A minimum of 2 years Systems Administration experience
- A minimum of 2 years’ experience with Microsoft Azure
- Experience with using and configuring Linux & Windows Servers
- The ability to demonstrate a strong understanding and ability to work with Apache, Web hosting knowledge & SSL experience
- Experience with PHP is a plus
- Experience with MySQL is a plus
- Strong communication skills
Additional Qualification: We will also be looking for the following core competencies
- Knowledge of project management principles
- Ability to troubleshoot and solve server issues
- Knowledge of CMS platforms like WordPress & Magento a plus
- Knowledge of other third-party hosting platforms a plus
- Demonstrate strong interpersonal skills and ability to work with end-users and co-workers alike
- Maintain high level of technical proficiency in the areas of personal computing and application through experience
- Investigate faults, user problems and other requests for support, while obtaining all pertinent information, documenting its progress and taking the most appropriate actions in order to reach a satisfactory resolution
- Ensure that client hosting requirements are up-to-date and reliable
- Demonstrate flexibility in extended hours to meet deadlines whenever required necessary
What can we offer?
- 100% premium-paid medical insurance for employee-only-coverage
- 25% premium assistance for dependent medical insurance
- 100% premium-paid dental insurance for employee-only-coverage
- Paid Time Off (PTO) - 10 days per year for 0 to 5 years of service, 20 days per year after 5 years of service
- Paid holidays
- Educational assistance, some certifications and professional memberships paid
- Group vision coverage and supplemental life insurance available to employees and dependents