What are the responsibilities and job description for the Application Management Services/Application Support Engineer position at THE TILTED CIRCLE LLC?
Position: Application Support Engineer – Engineering Applications (AMS)
Location: Kansas City, MO (Onsite)
Duration: 12 Months Contract
Job Summary:
Seeking a consultant with 6–8 years of Application Support/AMS experience (Application Management Services) in the Engineering domain, with strong production support and troubleshooting skills.
Job Description
- 6–8 years’ experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support).
- Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering Applications.
- Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
- Proven experience managing Severity 1 / Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
- Strong command of ITIL processes — Incident, Problem, Change, and Knowledge Management.
- Advanced execution capabilities and ability to adjust quickly to changes and reprioritization.
- Effective written and verbal communication, including ability to explain technical issues in simple terms to non-IT staff.
- Issue tracking and reporting using tools.
Technical Skills Required — mandatory (4 skills from below)
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus