Part Time Intake Coodinator/Admin Assistant

Job Overview

We are seeking a proactive and compassionate Part Time Intake Coordinator/ Administrative Assistant to join our mental health practice of psychologists, psychiatrists, and therapists. This vital role involves managing patient inquiries, conducting brief intakes to help patients decide who to see, supporting medical administrative functions, and ensuring smooth communication between patients and healthcare providers. The ideal candidate will bring empathy, sensitivity, professionalism, and excellent communication skills to help us deliver exceptional patient care and efficient office operations. This position offers an exciting opportunity to be part of a growing mental healthcare practice where your contributions directly affect patient experiences and practice success. This position also offers opportunities for growth as the practice grows. As we grow, so can you!

Duties

• Return calls warmly and efficiently and answer patient questions informatively and sensitively
• Schedule appointments and facilitate the onboarding of new patients to optimize flow
• Manage electronic medical records (EMR) system (Simple Practice) for accurate scheduling and onboarding
• Inform patients of cost of services and address insurance-related questions
• Respond to pharmacy requests and patient requests for refills
• Return phone calls promptly, providing clear information and scheduling assistance while maintaining patient confidentiality
• Support medical staff with administrative tasks such as rescheduling, responding to patient questions between sessions, updating billing information in the system
• Ensure all patient information is handled securely in accordance with HIPAA privacy standards

Requirements

• Prior experience working in a medical office or healthcare setting preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes
• Familiarity with EMR systems (especially Simple Practice) is a plus
• Familiarity with medical and psychological terminology
• The ability to communicate effectively and empathically via phone and in person
• Ability to maintain strict confidentiality of all patient information at all times
• Strong typing skills with attention to detail for accurate data entry
• Office experience demonstrating organizational, interpersonal skills, and professionalism

Join us in helping our New Orleans community navigate the mental healthcare system and in connecting them to our mental health services met through effective and compassionate patient interactions. Your dedication will help ensure our patients receive the highest quality care.

Pay: $17.00 - $19.00 per hour

Expected hours: 5.0 – 10.0 per week

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Hybrid remote in New Orleans, LA 70119

Salary : $17 - $19