What are the responsibilities and job description for the Help Desk Technician II position at The Tech Consultants?
About UsAt The Tech Consultants, we’re passionate about delivering exceptional IT solutions that empower businesses to thrive. For over 20 years, we’ve provided reliable, forward-thinking technology services that our clients trust to keep their operations running smoothly. Our team delivers managed services, cloud solutions, VoIP, cybersecurity, and help desk support to organizations that depend on us for stability, security, and innovation.As a growing company with a long-standing reputation for excellence, we value creativity, problem-solving, and a deep commitment to top-tier customer service.Position OverviewWe’re seeking a skilled Help Desk Technician II to join our technical support team. This role is ideal for someone with proven IT troubleshooting experience who is ready to take on more complex challenges and mentor junior technicians. You will be the point of escalation for Tier I issues, work closely with senior engineers, and ensure client issues are resolved promptly, professionally, and thoroughly.Key Responsibilities:Provide Tier II technical support for desktops, laptops, servers, networking, VoIP, and cloud services.Troubleshoot and resolve escalated tickets from Tier I Help Desk staff.Support end-users via phone, email, remote tools, and in-person when needed.Configure, install, and maintain hardware, software, and peripherals.Manage and troubleshoot Microsoft 365, Azure Active Directory, and related cloud services.Assist with network troubleshooting, VPN configurations, and firewall adjustments.Document resolutions, processes, and procedures in the help desk knowledge base.Collaborate with other technicians and engineers on complex problem-solving.Participate in on-call rotations for after-hours support.Qualifications Required:3 years of IT support experience, including at least 1 year in a Tier II role.Strong knowledge of Windows and macOS operating systems.Proficiency with Microsoft 365 administration, including Exchange, SharePoint, and Teams.Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).Familiarity with remote support tools (e.g., ConnectWise, TeamViewer, RMM platforms).Strong troubleshooting skills and ability to work independently.Excellent verbal and written communication skills.Preferred:Experience in a Managed Service Provider (MSP) environment.Certifications such as CompTIA A , Network , Security , or Microsoft certifications (MCSA, MS-900, etc.).Experience with VoIP administration and support.Familiarity with IT compliance frameworks (HIPAA, PCI, etc.).What We OfferCompetitive salary and benefits package.Paid time off, holidays, and professional development opportunities.A collaborative, supportive team environment.Opportunities to work with diverse clients and cutting-edge technologies.How to Apply:Send your resume and a brief cover letter to accounting@ttcmsp.com with the subject line: Help Desk Technician II Application.
Salary : $65,000 - $80,000