What are the responsibilities and job description for the Floor Manager / lead Host position at The Tavern on the Square?
Job Summary
We are seeking an energetic and dedicated Floor Manager / Lead Host to oversee the daily operations of our restaurant’s front-of-house team. In this pivotal role, you will lead guest services, coordinate reservations, and ensure a seamless dining experience for all guests. Your leadership will foster a welcoming atmosphere, uphold service standards, and support the team in delivering exceptional hospitality. This position offers an exciting opportunity to influence guest satisfaction and operational excellence in a fast-paced, dynamic environment.
Duties
- Manage restaurant reservation systems to optimize seating flow and reduce wait times
- Lead host/hostess staff in greeting guests, managing waitlists, and coordinating table assignments
- Oversee table management using restaurant POS to ensure accurate order processing and billing
- Provide outstanding guest relations by addressing inquiries, resolving concerns, and ensuring a positive dining experience
- Supervise front-of-house staff, including training on customer service, phone etiquette, and food safety protocols
- Coordinate with kitchen and service teams to maintain smooth operations during shifts
- Monitor guest feedback and implement improvements to enhance overall guest satisfaction
Requirements
- Proven experience in host/hostess roles or restaurant front-of-house management with strong leadership skills
- Familiarity with restaurant reservation management software and POS systems
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette and customer service excellence
- Strong organizational skills to manage reservations, seating arrangements, and staff schedules efficiently
- Knowledge of food safety standards and hospitality best practices
- Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining professionalism
- Previous experience with hotel or food service environments is a plus but not required
- Basic math skills for handling bills, reservations, and inventory management
Join us as a Floor Manager / Lead Host and be at the forefront of creating memorable dining experiences! Your leadership will inspire your team to deliver top-tier guest services while ensuring operational success. We value energetic professionals who thrive on hospitality excellence and are eager to make every guest feel welcomed. This paid position offers a rewarding environment where your organizational talents and passion for service can truly shine.
Pay: From $15.00 per hour
Work Location: In person
Salary : $15