+ Customer Tech Support Specialist (NMCI/NEN) +

Overview

DUTIES AND RESPONSIBILITIES:

• Diagnose and resolve hardware, software, and network issues for end users.• Provide on-site and remote support for NEN systems.• Assist with data migrations during tech refresh cycles.• Perform root cause analysis and document resolutions.• Maintain and configure Active Directory accounts and permissions.• Support WAN/LAN connectivity, including switch and port configurations.• Monitor system performance and apply updates or patches as needed.• Ensure compliance with DoD cybersecurity standards.• Serve as the primary point of contact for IT-related inquiries.• Track and report issues using ticketing systems (e.g., Remedy or ServiceNow).• Maintain configuration management records and asset inventories.• Provide user training and guidance on system usage and security protocols.• Operate under DoD 8570 IAT Level II standards (e.g., Security certification).• Handle sensitive data in accordance with Secret Clearance requirements.• Support policy and process development for IT operations.

QUALIFICATIONS:

• Two (2) years of professional experience in customer service and interpersonal communications. • Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products. • This position is required to be designated as IAT II level. (Security )• Must have a Secret clearance or higher depending on the contract requirements.

ADDITIONAL QUALIFYING FACTORS:

Must have the ability to obtain and maintain a security clearance. In addition, a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States are required.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected Veteran’s status or employment.

Salary

Salary : $65 - $72