What are the responsibilities and job description for the Administrative Assistant – Fashion Industry position at THE TAILORY NEW YORK?
Our Brand
The Tailory New York is an award-winning luxury atelier specializing in bespoke formalwear and pioneering alternative bridal design. Featured in WWD, Forbes, The New York Times, and showcased at New York Fashion Week, we've established ourselves as the premier destination for clients seeking extraordinary custom garments that transcend conventional luxury. We are industry leaders in inclusive luxury tailoring, renowned for our expertise in LGBTQ wedding attire and gender-affirming design that sets new standards in bespoke craftsmanship.
SHAO is an elevated luxury dsigner brand. Since our explosive NYFW debut, SHAO has become a red-carpet favorite — seen on celebrities at galas, talk shows, and in TV/film. It’s bold, unapologetic, and designed to make a statement.
About the Role
We are seeking a meticulous and client-focused Administrative Assistant to join our team. This role can be full-time or part-time. You will support our bespoke operations, manage client communications, and ensure an exceptional experience across all client touchpoints—including online channels.
What You’ll Do
- Manage client communication (emails, texts, CRM) for both The Tailory New York and our sister brand SHAO
- Handle appointment scheduling, daily calendars, and event planning
- Maintain a clean, high-end showroom ready for fittings and guests
- Oversee atelier upkeep and support daily studio operations
- Track custom orders and coordinate with tailoring & design teams
- Manage Shopify updates and basic site maintenance
- Supervise VA and intern tasks to support team workflow
Who You Are
- Highly organized, detail-oriented, and proactive.
- Excellent communication skills—comfortable calling clients, responding to emails, and managing live chat in a luxury brand voice.
- Experienced in CRM software (Shopify, HubSpot, Salesforce, or similar platforms).
- Previous experience working in a fashion atelier, luxury retail, or with bespoke/custom clothing is a strong plus.
- Able to work on-site in our SoHo studio Tuesday through Saturday.
- Ability to handle sensitive client information with discretion and professionalism.
- Positive attitude, flexible, and comfortable working in a fast-paced environment.
Compensation & Benefits
- Growth opportunities within two respected luxury brands.
- Employee discount on custom garments and ready-to-wear.
We welcome applications from all backgrounds and identities. At The Tailory New York, equality and respect are at the core of everything we do.
Interested candidates should submit a resume outlining relevant experience. Join us to help deliver exceptional service and craftsmanship to our discerning clients!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Cell phone reimbursement
- Employee discount
- Flexible schedule
- Paid parental leave
- Paid time off
Application Question(s):
- Are you currently based in New York?
- Are you able to work on-site in SoHo every Saturday?
Education:
- Bachelor's (Preferred)
Work Location: In person
Salary : $55,000 - $65,000