Staff Support Specialist

POSITION PURPOSE/ SUMMARY

Staff Support Specialist will be working with and taking direction from the STEP UP after-school program team. We are looking for a Site Support Specialist to enhance the competencies of all STEP UP line staff by designing and conducting training that will boost employees’ workplace performance. This person will be responsible for performing training needs assessments, designing and delivering modules, learning materials, and managing all phases of staff support.

MINIMUM QUALIFICATIONS REQUIRED

• Must be at least 18 years of age
• High School diploma or General Educational Development (GED) and skills, knowledge, and experience necessary to successfully perform this job.
• 48 Semester Units or receipt of the county paraprofessional certificate
• A minimum of 2 years experience working in an after school setting preferred
• Reliable transportation
• The application must include Covid-19 vaccination status and/or include a copy of the vaccination card (if applicable).

DUTIES AND RESPONSIBILITIES

• Sign in the front office and onto ProCare upon arriving at the site. Sign out in ProCare when leaving. In addition, follow your organization's sign-in and out procedures.
• Check in with the program facilitator upon arriving at the site and meet when appropriate during the site visit.
• Identify training needs by observing the strengths and weaknesses of staff.
• Plan, prepare, and provide the necessary training for site staff as needed.
• Deliver group and individual instruction and training covering a range of topics.
• Conduct new hire training and acclimate new hires to the STEP Up program.
• Provide ongoing training and support for all staff.
• Observe and monitor the results of staff development.
• Work together with agency coordinators to create support plans for staff.
• Periodically evaluate training and make necessary adjustments.
• Stay abreast of the new trends and tools in employee development.
• Communicate with partner agencies regarding potential staff issues and concerns that deviate from STEP Up program expectations in a timely manner (within 24-48 hours)
• Respond when needed to a request from the Program Facilitator for assistance in supporting and developing staff skills
• Mentoring and modeling appropriate job duties for staff
• Support staff with planning and scheduling
• Selecting or developing training aids including training handbooks, demonstration models, multimedia visual aids, and reference works.
• Performs miscellaneous job-related duties as assigned.

WORKING CONDITIONS

• Work is generally performed at a school site during after-school hours. This person is expected to be on their feet for prolonged periods of time.

KNOWLEDGE, ABILITIES FOR SUCCESS

• Knowledge of English, composition, spelling, punctuation
• Ability to read, write and speak the English language
• Ability to employ discretion and maintain confidentiality
• Ability to prioritize assignments and work independently
• Ability to operate standard office equipment, including computers
• Ability to use Microsoft Word and Microsoft Excel
• Ability to understand and correctly execute verbal and written instructions
• Ability to establish and maintain effective working relationships with staff, co-workers, program facilitators, partner agency coordinators, and school site faculty.
• Ability to visit at least one site for a minimum of 2 hours a day
• Ability to travel to multiple locations in a given day
• Ability to move around and be on ones feet often
• Ability to work occasional weekends
• Ability to lift up to 20lbs