What are the responsibilities and job description for the Customer Service Representative position at The Syndicate?
The Role: We are looking for a high-caliber Customer Experience Coordinator (CxC) to serve as the primary point of contact for our dealers and/or manufacturers. You will be the technical expert and problem-solver regarding the premium brands we represent. If you have a deep understanding of firearm platforms and a passion for professional communication, we want to hear from you.
Key Responsibilities:
- Advocacy: Act as the dedicated liaison between our manufacturers, dealers, and end-users to resolve issues with a "solution-first" mindset.
- Support: Provide expert-level information on product specifications, compatibility, and maintenance for high-end firearms and accessories.
- Management: Track and manage dealer or end-user inquiries, shipping discrepancies, and warranty issues through to completion.
- Stewardship: Maintain the premium reputation of our manufacturers and dealers through polished, professional, and timely communication.
What You Bring:
- Industry Knowledge: A strong, foundational understanding of firearms, optics, and accessories (high-end/precision market experience is a major plus).
- B2B Experience: Proven success in customer relations or account coordination, preferably in a dealer-based or wholesale environment.
- Communication Skills: Exceptional verbal and written skills. You can explain complex technical issues clearly to manufacturers, dealers, and end-users.
- Detail-Oriented: Ability to manage multiple lines and technical data points without losing accuracy.