What are the responsibilities and job description for the Bellman/Houseman/Guest Services position at The Swiftwater?
**Job Overview:** We are seeking a dedicated Bellman/Houseman to join our team at The Swiftwater. The Bellman plays a crucial role in ensuring exceptional guest experiences by providing assistance with luggage, transportation, and information. **Duties:** - Greet guests upon arrival and departure with a friendly and professional demeanor - Assist guests with luggage handling and delivery to their rooms - Provide information about hotel facilities, services, and local attractions - Arrange transportation for guests as needed - Maintain cleanliness and organization of the lobby area - Collaborate with the front desk and concierge to fulfill guest requests promptly **Experience:** - Prior experience in hospitality or hotel industry preferred - Knowledge of phone systems and hotel management software - Multilingual abilities are advantageous - Familiarity with night audit procedures is a plus - Strong guest service orientation with excellent communication skills - Understanding of hospitality management principles Joining our team as a Bellman offers the opportunity to work in a dynamic environment where guest satisfaction is paramount. If you have a passion for delivering exceptional service and creating memorable guest experiences, we invite you to apply for this rewarding position.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- Hospitality: 2 years (Required)
Ability to Commute:
- Swiftwater, PA 18370 (Required)
Work Location: In person
Salary : $17 - $19