What are the responsibilities and job description for the Bellman position at The Swiftwater of the Pocono Mountains?
Company Overview
The Swiftwater is the newest and most luxurious property in The Pocono Mountains. At The Swiftwater we strive to provide guests a seamless, concierge level stay. Dedicated to the guest experience this family owned hotel is a enjoyable place to work.
Job Summary
We are seeking a dedicated Bellman to join our team at The Swiftwater. The Bellman plays a crucial role in ensuring exceptional guest experiences by providing assistance with luggage, transportation, and information.
Responsibilities & Experience
- Greet guests warmly and provide outstanding customer service with a friendly, professional demeanor.
- Assist guests with luggage handling and delivery to their rooms.
- Provide information about hotel facilities, services, amenities and local attractions.
- Maintain cleanliness and organization of the lobby area
- Collaborate with the front desk and concierge to fulfill guest requests promptly.
- Prior experience in hospitality or hotel industry preferred
- Knowledge of phone systems and hotel management software
- Multilingual abilities are advantageous
- Strong guest service orientation with excellent communication skills
- Joining our team as a Bellman offers the opportunity to work in a dynamic environment where guest satisfaction is paramount. If you have a passion for delivering exceptional service and creating memorable guest experiences, we invite you to apply for this rewarding position.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
Work Location: In person
Salary : $19 - $21