What are the responsibilities and job description for the Kilwins Retail Team Member position at The Sweetest Heart?
Overview
Join our vibrant retail team as a Kilwins Retail Team Member and become the heart of a delightful shopping experience! In this energetic role, you will engage with customers, showcase our delicious products, and create a welcoming environment that keeps guests coming back. Your enthusiasm and dedication will help us deliver exceptional service while ensuring our store runs smoothly and efficiently. This is an exciting opportunity to develop your retail skills, work in a fun atmosphere, and be part of a passionate team committed to quality and customer satisfaction.
Responsibilities
- Greet customers warmly and provide outstanding customer service to enhance their shopping experience
- Operate POS (Point of Sale) systems accurately for retail sales transactions, including cash handling and credit card processing
- Conduct product demos to educate customers about our offerings and encourage upselling opportunities
- Maintain attractive merchandising displays and ensure products are stocked, organized, and appealing
- Assist with inventory management by stocking shelves, conducting stock counts, and supporting merchandising initiatives
- Handle phone inquiries professionally while practicing excellent phone etiquette
- Support supervising team members during busy periods, helping to oversee daily operations and ensure store standards are met
- Serve ice cream, create waffle cones and chocolate filling
- Maintain store cleanliness to exceed required health standards
Skills
- Proven experience with POS systems, cashiering, and retail sales transactions
- Strong communication skills with the ability to connect with diverse customers; bilingual abilities are a plus
- Previous supervising experience or leadership roles in retail environments preferred
- Knowledge of grocery store or retail store operations including stocking, merchandising, and product demos
- Ability to perform basic math accurately for cash handling, retail math calculations, and sales reporting
- Excellent customer service skills with a friendly attitude and proactive approach
- Familiarity with upselling techniques to maximize sales opportunities
- Experience with phone etiquette and professional communication standards in retail settings
Join us to be part of a lively team dedicated to creating memorable shopping moments! We value energetic individuals who thrive on providing exceptional service while supporting store operations. All roles are paid positions committed to fostering growth, teamwork, and success.
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $17