Front of House Team Member

Position Summary

The Front of the house plays a key role in creating a positive shopping experience by delivering exceptional customer service and working collaboratively with team members to maintain a clean, organized, and efficient deli department. This position is responsible for assisting customers, preparing and serving quality deli products, and contributing to a welcoming environment where customer satisfaction is the top priority.

Key Responsibilities

Customer Service

• Provide outstanding customer service by greeting customers warmly and assisting them with product selections and special requests.
• Build positive relationships with customers through friendly, professional, and attentive interactions.
• Respond promptly and courteously to customer questions, concerns, and feedback.
• Ensure customer orders are prepared accurately and efficiently to exceed expectations.
• Maintain a clean, inviting, and well-stocked deli area that enhances the customer shopping experience.

Teamwork & Collaboration

• Work closely with deli team members to ensure smooth daily operations and excellent customer service.
• Support coworkers during busy periods and assist with department tasks as needed.
• Communicate effectively with team members and supervisors to maintain workflow and productivity.
• Contribute to a positive, respectful, and cooperative work environment.
• Participate in team efforts to achieve department goals and maintain high service standards.

Food Preparation & Department Operations

• Slice, package, weigh, and label deli meats, cheeses, and prepared foods according to company standards.
• Prepare sandwiches, salads, and other deli products with attention to quality and presentation.
• Follow all food safety, sanitation, and health regulations.
• Monitor product freshness and rotate inventory using first-in, first-out (FIFO) procedures.
• Clean and sanitize equipment, workstations, and food preparation areas regularly.
• Assist with stocking, inventory management, and receiving deliveries.

Qualifications

• Previous customer service experience strongly preferred.
• Food service, deli, grocery, or retail experience is a plus.
• Strong interpersonal and communication skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• Commitment to providing exceptional customer service.
• Ability to follow food safety and sanitation procedures.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in refrigerated environments.
• Frequent bending, reaching, and repetitive hand movements.

Core Competencies

• Exceptional Customer Service
• Teamwork and Collaboration
• Communication Skills
• Dependability and Reliability
• Attention to Detail
• Positive Attitude
• Problem Solving
• Time Management

Position Goal: To provide every customer with a friendly, helpful, and memorable shopping experience while working as part of a dedicated team to deliver high-quality products and exceptional service.

Please note that this position may require standing for long periods of time. Training will be provided for candidates who demonstrate a willingness to learn and grow within the role.

Pay: $14.00 - $17.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid time off

Application Question(s):

• Are you able to work weekends?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)
• Food preparation: 2 years (Preferred)
• Customer service: 2 years (Required)

Language:

• English (Required)

License/Certification:

• ServSafe (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Anderson, SC 29621 (Required)

Work Location: In person

Salary : $14 - $17