Internal Support Engineer

Description

Job Title: Internal Support Engineer

Organization: The Surplus Line Association of California (SLA)

Location: San Ramon, CA

Position Type: Full-time, In-Office

Salary: $120,000 - $175,000

About Us:

At the Surplus Line Association of California (SLA), we don’t sell insurance—we protect access to it. As the only organization overseeing California’s $20 billion surplus lines insurance marketplace, we help support coverage availability for businesses—from film studios to freight haulers—when risks are too complex, too large or too unique for the standard market.

Each year we review more than 1 million policy transactions, equip insurance brokers with compliance tools and continuing education courses, monitor the financial stability of global insurers and deliver data-driven insights that help the industry stay ahead of emerging risks. That impact—combined with our strong employee culture—has earned us recognition by Fortune as one of the Bay Area’s best places to work.

Quick Clarifier: 

We are not insurance agents or a government agency—and we won’t be quoting your car or life insurance. We oversee a multibillion-dollar market that primarily serves businesses with hard-to-place risks. It’s niche, essential and surprisingly interesting. 

Position Overview:

The Internal Support Engineer is responsible for administering, maintaining, and supporting the organization’s core IT infrastructure and end-user technology environment. This role ensures the reliability, security, and efficiency of systems, applications, and devices while delivering onsite support. The position serves as a key liaison between the organization, external vendors, and contractors and plays a critical role in onboarding, lifecycle management, and continuous improvement of technology services.

Requirements

Responsibilities:

Infrastructure & Systems Administration

• Administer and maintain virtual servers, network services, email systems, and core IT platforms.
• Manage Office 365, including Exchange Online, Teams, SharePoint, and related security and governance settings.
• Oversee SaaS applications, vendor platforms, and software licensing to ensure compliance and cost efficiency.
• Maintain system reliability and availability through monitoring, patching, updates, and proactive maintenance.

Security, Backup & Disaster Recovery

• Administer and enforce VPN policies, firewalls, antivirus/endpoint protection, and security baselines.
• Manage backups, disaster recovery planning, and routine testing of recovery procedures.
• Implement and maintain endpoint security standards and configuration baselines.
• Support access governance and user lifecycle management (provisioning, deprovisioning, role changes).

User Lifecycle & Operational Support

• Own onboarding and offboarding technology processes, including hardware provisioning, access setup, and training coordination.
• Support HRIS integrations and automated provisioning workflows.
• Provide onsite support for hardware, software, and networking issues.
• Troubleshoot complex issues across desktops, laptops, mobile devices, peripherals, and network connectivity.

Asset & Vendor Management

• Maintain accurate asset inventory, device lifecycle planning, and refresh schedules.
• Oversee technology procurement, including evaluation, purchasing, and vendor coordination.
• Serve as the primary point of contact for IT vendors, contractors, and managed service providers.

Change Management & Continuous Improvement

• Implement technology solutions that improve efficiency, security, and user experience.
• Support change management, adoption, and user enablement for new tools and systems.
• Document procedures, standards, and configurations to support operational maturity.

Required Qualifications:

• Demonstrated experience administering Office 365, Teams, SharePoint, and SaaS applications.
• Strong knowledge of user lifecycle management, access controls, and identity governance.
• Experience with endpoint management, security standards, and device configuration.
• Hands-on experience providing onsite and remote technical support.
• Familiarity with HRIS integrations and automated onboarding/offboarding workflows.
• Proven ability to manage vendors, contracts, and technology procurement.
• Strong troubleshooting, documentation, and communication skills.

Work Environment

• This role is fully onsite, Monday through Friday.
• Requires regular interaction with staff, leadership, vendors, and contractors.

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

The SLA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $120,000 - $175,000