What are the responsibilities and job description for the Front Office Manager position at The Sunny Hotel?
Property Description
The Sunny Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the The Sunny Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at The Sunny Hotel in Sunny Isles Beach, FL!
Overview
Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.
Key Responsibilities:
- Oversee the daily operations of the front desk, ensuring efficient and smooth processes
- Train, mentor, and motivate front desk staff to deliver outstanding service
- Handle guest inquiries, concerns, and complaints in a professional and timely manner
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
- Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
- Manage room inventory and maximize revenue through effective room management strategies
- Conduct performance evaluations and provide feedback to front desk team members
Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!
Qualifications
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.