Associate Campus Director of Guest Services - FVC

Summary of Position

The Associate Campus Director of Guest Services serves as the primary leader over Guest Services at the Fuquay-Varina Campus. This position is responsible for everything from the street to the seat, and catalyzing all connection points to the Summit Church. They interact with guests and members and help volunteers take their next step as a disciple of Jesus.

Qualifications and Requirements

• Views serving as a discipleship vehicle, helping volunteers take their next step as a disciple
• Strong leadership skills; lead others, cast vision, call them to action, delegate with discretion
• Ability to recruit, lead, and delegate responsibilities to a volunteer team
• Flexible and adaptable, able to multi-task in the midst of chaos, teachable and eager to learn
• Strong problem solving skills; organized, detailed, and able to make good decisions
• Visualize how all details work together in weekend ministries and help others see the same
• Is a self starter who also operates well in a team context
• Member, or willing and able to become a member, of the Summit Church

Responsibilities

• Guest Services:
  • Follow and implement the Guest Services EPOD
  • Lead and invest in the Guest Services volunteer team on Sundays and during the week
  • Recruit and train Guest Services leaders by scheduling, leading, and executing Guest Services Trainings monthly (except July and December)
  • Recruit, train, equip, and empower Service Leads, and Team Leads of Parking, Seating, First Time Guests (FTG), and other Guest Services sub-teams as assigned
  • Cast vision to implement a culture of Guest Services in all ministry areas of the campus
  • Oversee the FTG process, leading campus staff to engage and follow up with each guest in the week(s) after their visit
• Ensures weekly input of data metrics
• Handles communion supplies, ensuring they are setup and put away
• Oversees baptism logistics and processes from start to finish, including data entry
• Oversee and lead setup and tear down process for the campus at Fuquay-Varina High School
• Cast vision for and help lead campus-wide events
• Ensure transportation of campus mailbox to Brier Creek Campus as directed by the Accounting team
• Any tasks and responsibilities as assigned by the Campus Pastor
• Participate in the following rhythms:
  • Monthly Guest Services Director meetings
  • Bi-monthly meetings with Area Director
  • Each fall, serve as a facilitator for the Guest Services Collective
  • Each spring, nominate volunteers to participate in the High-Capacity Volunteer Cohort (participation in the Cohort is also a requirement during the first year of employment)

Churchwide Events

The hours for this position are expected to be 20 hours per week. As one church that meets in many locations, there are several times throughout the year that Summit holds church-wide events in an effort to do whatever it takes to reach all people. All staff members are expected to serve at these church-wide events regardless of the positions they hold.

Such events include, but are not limited to: Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance of each event.