What are the responsibilities and job description for the Housekeeping Manager position at The Suites at Waterfront Plaza?
Description:
Job Summary
The Housekeeping Manager oversees all housekeeping operations and team members. The Housekeeping Manager is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
- Oversees housekeeping, laundry and public area team members with the authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints
- Ensures all guests are provided superior room and public area cleanliness
- Monitors and oversees department budget including payroll and product inventories
- Ensures the compliance of health and safety standards
- Assists with monitoring and upholding procedures for control of supplies and keys
- Establishes daily room inspection program
- Ensures department reporting is completed promptly and accurately
- Maintains knowledge, skills, and abilities needed?to perform any position in the department
- Maintains accurate lost and found log and upholds related policies and procedures
- Handles chemicals and cleaning supplies with care and in accordance to standards
- Operates commercial laundry and cleaning equipment
- Performs additional responsibilities as assigned by leadership
Qualifications
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Strong leadership and a professional image
- Conduct work-related functions in a professional manner