What are the responsibilities and job description for the Sky Jump Attendant position at The STRAT Hotel, Casino & Tower?
Job Description Summary:
As the SkyJump Attendant, you play a vital role in delivering an exciting, safe, and unforgettable jump experience for guests. You support the SkyJump attraction by preparing guests for their jump, operating the retail store, and ensuring safety procedures and service standards are upheld. Your enthusiasm, attention to detail, and commitment to guest service help enhance the overall experience and contribute to the success of the SkyJump attraction.
Job Description:
Essential Functions and Responsibilities
- Provide timely and courteous guest service consistent with the company’s guest service culture
- Educate guests about the SkyJump experience, outfit and schedule them for their jump
- Greet, harness/unharness, and escort guests while maintaining a safe and engaging environment
- Perform operational duties in the SkyJump retail store, including inventory, merchandising, and cash handling
- Conduct safety checks and report hazards or equipment concerns to the Jump Master
- Maintain attraction cleanliness, support queue management, and uphold safety procedures
- Offer information about promotions, services, and events while engaging guests with a friendly demeanor
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Qualifications
- 1 year of cash handling and customer service experience preferred
- Ability to use the metric system (weights, lengths, etc.)
- Ability to follow instructions and complete tasks accurately in a fast-paced environment
- Strong communication skills and willingness to work as part of a team
- Committed to fostering a respectful, inclusive, and safety-conscious work environment
- Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
Requirements
- This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
- At least 18 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Non-Gaming Card
Physical Requirements
- Regularly push/pull up to 50lbs.
- Regularly lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
- Regularly squat, kneel, reach, bend, twist
- Occasionally sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Smoky
- Noisy
- Bright flashing lights
- Extreme Heights
- Extreme hot & cold temperatures
- Slippery surfaces
- Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.