Sales Administrative

Position Title: Sales Admin

Location: The Stonebreaker Hotel, Fayetteville, AR

Position Summary:

Beechwood Hospitality, an MMI company is looking for a Sales Admin at The Stonebreaker Hotel in Fayetteville, AR. The Sales Admin primary role is to perform general office duties to support the Sales team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and maintaining customer and company profiles. Assists in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.

Sales Admin Duties and Responsibilities:

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
• Assist sales team by managing schedules, filing important documents and communicating relevant information.
• Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Interaction with client in regards to leads, hotel needs and client travel.
• Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Design, upload, extract and maintain customer databases.
• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
• Print Daily Sales reports for each sales managers and submit to Director of Sales.
• File and retrieve documents and reference materials.
• Conduct research and collect data to prepare reports and documents.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Coordinates necessary arrangements with vendors relating to sales.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or material are available at all times.
• Other duties as assigned by Director of Sales or the management.

Prerequisites:

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English, in both written and oral forms.
• Be friendly, customer centric, creative, organized, personable and able to work in a team environment.
• Typing test showing min of 60 words/minute

Education:

Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access) and Knowledge of sales and marketing modules, preferred

Experience:

Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Fayetteville, AR 72701 (Preferred)

Ability to Relocate:

• Fayetteville, AR 72701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $38,528 - $51,053