What are the responsibilities and job description for the Host position at The Stone Grille and Tap House?
Overview
We are seeking a friendly and organized Host/Hostess to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your hospitality skills will shine as you manage reservations, greet guests, and ensure a welcoming atmosphere in our restaurant. If you have a passion for customer service and enjoy working in a fast-paced environment, we want to hear from you!
Responsibilities
- Greet and welcome guests as they arrive, ensuring they feel valued and appreciated.
- Manage seating arrangements and reservations using the Toast POS system to optimize guest flow.
- Assist guests with inquiries about the menu, specials, and restaurant policies.
- Ring in to-go orders and package for the guest and collect payment accurately
- Assist with bussing/resetting tables, rolling silverware and other tasks as needed
- Maintain cleanliness and organization of the host stand and dining area.
- Communicate effectively with kitchen staff and servers to coordinate guest needs.
- Handle phone calls with professionalism, providing information about the restaurant and taking reservations when necessary.
- Address guest concerns promptly and effectively to enhance their dining experience.
- Collaborate with team members to ensure smooth operations during busy periods.
Qualifications
- Previous experience in hospitality or food service is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Proficient communication skills, both verbal and written.
- Familiarity with POS systems, particularly Toast POS, is a plus.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude and willingness to help others are essential for success in this role.
Join us as we create memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $15