What are the responsibilities and job description for the Operations Manager position at The Sterling Choice?
Operations Manager – Automation & Intelligence
Water & Wastewater Industry | Full-Time
An established provider of automation and technology solutions for the water and wastewater industry is seeking an experienced Operations Manager to oversee local operations, coordinate cross-functional teams, and drive project performance.
This role offers the opportunity to lead teams across Project Management, Applications Engineering, and Field Service, ensuring projects are delivered safely, on time, within budget, and to a high standard.
Key Responsibilities
- Oversee and coordinate Project Management, Applications Engineering, and Field Service operations.
- Monitor project schedules, budgets, profitability, resource capacity, and overall delivery performance.
- Identify operational risks, resolve project challenges, and coordinate resources across teams.
- Build strong customer relationships, resolve concerns, and support customer retention.
- Identify opportunities for repeat business and cross-selling.
- Drive operational efficiency, process improvements, quality, and safety standards.
- Lead recruitment, onboarding, performance management, and employee development.
- Collaborate with regional leadership and other departments to improve project execution and business performance.
Requirements
- 8–10 years of progressive experience in industrial automation and field service.
- Strong experience in project-based operations, financial management, and cross-functional leadership.
- Water and wastewater industry experience preferred, ideally five or more years.
- Proven ability to monitor project profitability, manage operational risks, and improve delivery performance.
- Experience managing customer relationships and resolving operational issues.
- Strong leadership, communication, coaching, and problem-solving skills.
- Ability to read and interpret engineering plans and specifications preferred.
- Bachelor’s degree in Engineering, Business, Construction Management, Operations Management, or a related field preferred. Equivalent education and relevant experience may be considered.
Additional Details
- Travel: Up to 25%.
- Work environment: Office and customer sites, including occasional outdoor work.
- Benefits: Competitive compensation package, health, dental and life insurance, 401(k), paid time off, holidays, sick leave, and wellness benefits.
Interested?
If you have a strong background in industrial automation, field service, and operational leadership, and are looking for an opportunity to make an impact in the water and wastewater industry, we encourage you to apply.
Salary : $120,000 - $170,000