What are the responsibilities and job description for the Client Services Coordinator position at The Stepping Stones Group, LLC?
School-Based Program Mental Health Client Services Coordinator- MUST be able to go into our Greensboro Office as needed. Hybrid position- 717 Green Valley Road, Suite 200, Greensboro, NC
Essential Duties:
- Assist the Mental Health Executive Director with the application process of Medicaid and NC MCOs
- Gather information that needed for the application processes
- Assisting with resubmission if they are needed
- Gather information regarding NC school districts address, phone number, population
- Points of Contacts that oversee Behavioral Health Contracts for contracted districts, number of schools, POC for each school (Administrators and Counselors), school calendars
- Serve as the administrative assistant of the Mental Health Executive Director
- Administrative duties as assigned
- Collect data for contracted school districts
- Referrals
- Student Medicaid numbers are correct
- Check required Medicaid eligibility check for audit purposes students in treatment
- Issues with third party MCOs
- Log issues with reimbursement and assist with information flow from Mental Health Executive Director to LMHPs to eliminate further issues.
- Assist school districts in getting their implementation plan created and submitted to DHHS
- Assist the Mental Health Executive Director in organizing interviews for staff needed
- Serve as the point of contact for all billing denials
- Check EMR/EHR reports monthly for billing denials
- Resubmit claims that were denied
- Serve as the point of contact for documentation needed to be collected for audits, parent consent,
- assessments, Plans of care, Compliance of timelines are adhered to
- Work closely with NC DHHS and NC Tracks to verify compliance to resolve questions
- Attend compliance regulation meetings with the Mental Health Client Services Director to ensure updates to compliance regulations, billing procedures, and program organization is adhered to
- Train other administrative assistants on procedures outlined in this job description
Job Specifications:
Performance review of this position will be evaluated on an annual time frame in accordance with SSG’s employee guidelines.
Minimum Qualifications Knowledge, Skills, and Abilities Required
- Bachelor’s degree in Education, Psychology, Business Administration, Social Work, or Human Resources.
- Minimum of 3 additional years in a coordinator, bookkeeper, or records administrator role within a Behavioral Health setting.
- Must have history of working with Medicaid and Private insurance billing
- Must be able to maintain records and prepare for audits
- Such alternatives to the above SSG may find appropriate and acceptable.