What are the responsibilities and job description for the Training Coordinator position at The Stellar Family of Companies?
Stellar is seeking a highly organized, strategic, and growth-minded Training Coordinator to help build and scale our company-wide training platform across multifamily operations. This is a high-impact role focused on developing structured learning programs, coordinating training initiatives, improving operational execution, and helping teams perform at a higher level across the portfolio. If you enjoy building systems, driving improvement, and creating meaningful organizational impact, this is an opportunity to help shape the future of a growing company.
We believe operational excellence starts with developing people. We are building a scalable, forward-thinking platform focused on growth, accountability, and execution - and we're looking for someone excited to help lead that effort. This role is ideal for someone who thrives on building scalable programs, improving operational execution, and developing high-performing teams.
The Training Coordinator is responsible for designing, organizing, and managing Stellar's training platform across all on-site roles. This is a coordination and orchestration role-not the sole creator or trainer-but the central driver ensuring training is structured, scalable, and effectively executed across the portfolio.
This position leverages internal subject matter experts, third-party partners, and industry resources to build a multi-dimensional training platform aligned with Stellar's policies, processes, tools (PPTs), and performance expectations.
The Training Coordinator ensures training is not just delivered-but tracked, measured, and tied to operational performance outcomes (occupancy, leasing conversion, renewals, maintenance execution, and resident experience).
Core Responsibilities
1. Training Platform DevelopmentStructure
Build and continuously refine a multi-dimensional training framework, including:
- Position-Based Training
- Role-specific curriculum (Manager, APM, Leasing, Maintenance)
- Experience-level tracks (Year 1, Year 2, advanced progression)
- Clear sequencing and competency milestones
- Skill-Based Training
- Leadershipcoaching
- Leasingclosing performance
- Customer experienceconflict resolution
- Operational execution (KPIs, systems, processes)
- Needs-Based Training
- Lease-ups and occupancy recovery
- Underperforming property intervention
- New system/process rollouts
- Event-Based Training
- Quarterly ManagementMaintenance Conferences
- Annual Leadership Conference (ALC)
- Budget Boot Camps and strategic sessions
2. ContentResource Management
- Source, organize, and maintain training materials across formats:
- Digital modules (LMS or shared platforms)
- Playbooks, SOPs, and guides
- Video, audio, and live session content
- Ensure all materials are aligned with current Stellar PPTs and standards
- Continuously update content as processes, tools, and strategies evolve
- Integrate industry best practices and vendor-provided training resources
3. Training DeliveryCoordination (30% delivery, 70% coordination)
- Coordinate training delivery across multiple formats:
- Virtual (self-paced and instructor-led)
- In-person sessions and workshops
- Schedule and manage all training calendars
- Identify and coordinate trainers:
- Internal leaders (Regionals, SMEs)
- External partners and industry providers
- Ensure consistent execution across properties and teams
4. Performance TrackingAccountability
- Implement systems to track training completion, participation, and effectiveness
- Identify performance gaps and deploy targeted training solutions
- Provide regular reporting to leadership on training impact and progress
5. Industry ResearchInnovation
- Continuously research multifamily and adjacent industry training trends, including:
- Centralized learning platforms
- Microlearning and on-demand training models
- AI-enabled training tools and role-play simulations
- Evaluate and integrate third-party training providers and certifications
- Bring forward new ideas to improve efficiency, scalability, and engagement
6. Special ProjectsEvent Coordination
- Plan and coordinate training components for:
- Quarterly conferences (managementmaintenance)
- Annual Leadership Conference (ALC)
- Company-wide rollouts and initiatives
- Ensure events are structured, purposeful, and aligned with business priorities
Core Competencies
- Highly organized with strong attention to detail
- Strategic thinker with ability to translate needs into structured programs
- Strong project management and coordination skills
- Resourceful researcher with ability to source best-in-class solutions
- Effective communicator and facilitator
- Data-driven mindset with focus on performance outcomes
- Self-starter with high ownership and follow-through
- Financial awareness (budgeting and cost control)
- Innovative and adaptable in a fast-evolving environment
What "Great" Looks Like
- Training is consistent, scalable, and repeatable across all properties
- New hires ramp faster and perform sooner
- Underperforming properties show measurable improvement after targeted training
- Leadership has clear visibility into training progress and ROI
- Training evolves continuously alongside Stellar's growth and innovation