What are the responsibilities and job description for the Host/Hostess position at The Stella Hotel, a Noble House Resort?
Description
The Stella Hotel is hiring friendly, energetic, customer focused hosts and hostesses!!! If you enjoy meeting new people, and would like to be part of a fabulous team, please come to work with us!!!
Help to provide an amazing dining experience for our guests.
Provide a friendly, enthusiastic, and timely dining experience for our guests.
- Serve food and beverage items. Clear tables and return all equipment to their respective areas.
- Ensure service safety by transporting all equipment in the proper manner. Ensure that all spills and breakage are attended to immediately.
- Assist guests in being seated.
- Be friendly, thorough, accurate and efficient in delivering meals
- Complete Daily set up work as required
- Regular Attendance as scheduled.
In exchange for your amazing qualities, and excellent work ethic, you will receive:
competitive wages tips (with On Demand Pay)
insurance offerings
incentives
education assistance
401k with matching
employee discounts
At The Stella Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
Requirements
Receives and seats guests, maintains order and cleanliness, addresses complaints, acts as cashier, may act as room service order-taker and/or runner.
- Immediately smile, have eye contact, greet guests entering the dining room and escort them to the table; present menu and place in front of each guest
- Answer telephone promptly and properly; being polite, courteous and friendly
- Be friendly, thorough, accurate and efficient in taking dining room and room service orders
- Inspects the dining room and directs the service personnel to change table linen or to set the table when necessary
- Takes table reservations
- Have complete knowledge of restaurant, menu, function space, guest rooms, outlets and services
- Present checks to guests promptly
- Take every opportunity to amaze the guests using Customer Service Standards
- Handle special requests properly; anticipate guest’s needs
- Promptly respond to and resolve guest complaints
- Use guests’ names
- Actively ask for feedback from guests
- Be knowledgeable and helpful about the local area, the hotel and the hotel services
Salary : $12 - $24