What are the responsibilities and job description for the Food & Beverage Manager position at The Stella Hotel, a Noble House Resort?
Description
Begin an awesome career with Noble House Hotels and Resorts. The Stella is a bright and shining star in the Lake Walk development. We're looking for individuals dedicated to providing the finest in guest services. The perfect candidate will:
Ensure excellent service for all guests. Develop and maintain rapport and the cohesiveness of a well tuned team.
Develop, implement and maintain quality standards for food and beverage outlets, including supervision and direction of service staff.
Requirements
-Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain communication with all departments to ensure customer service needs are met.
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustment for consistency.
- Maintain profitability of outlet so support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all
aspects of operation. Develop and implement cost saving and profit enhancing measures.
- Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.
- Is responsible for SOP compliance
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Report to work on time,
- Be available to work a flexible schedule to include weekends and holidays
- Maintain effective communication through the use of meetings, memorandums
- Be available to help other departments in emergency situations
- Perform other assignments as directed by supervisor.
- Adhere to all work rules, procedures and policies established by the company including, but not limited too those contained in the associate handbook.
At The Stella Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!