What are the responsibilities and job description for the Reservation & Customer Service Rep. position at The Steamship Authority?
The Steamship Authority is currently accepting applications to fill
Reservation & Customer Service Representative positions at the Steamship
Authority\'s Mashpee Reservation Office. These are union positions with
SEIU Local 888 and are full-time (40 hours a week), including weekend
coverage with a starting rate of pay of \$20.40 per hour. After 90 days
are worked, pay increases to \$25.49 per hour. Health, vision, and
dental insurance are also available after obtaining permanent status.
This position is responsible for providing high-quality customer service
by handling incoming calls, assisting with reservatiions, and supporting
general customer inquiries. A 90-day probabionary period applies. Key
Responsibilities: \* Answer incoming telephone calls and assist
customers with: Making, modifying, or canceling vehicle reservations
Booking high-speed passenger reservations \* Process reservations
accurately using the reservation system. \* Provide general information
including: Vehicle space availability Schedule details and related
inquiries \* Troubleshoot customer concerns related to website use. \*
Perform data entry and record processing. \* Assist with training new
employees. \* Perform additional duties as assigned. Required
Qualifications & Skills: \* Strong telephone communication skills,
including clear spoken English. \* Excellent customer service and
interpersonal skills. \* Basic proficiency in PC computer applications.
\* Familiarity with internet use, web browsers, and mobile platforms
(iOS and Android). \* Strong organizational skills and attention to
detail. \* Willingness to learn and demonstrate initiative. \* Reliable
transportation and strong attendance record. \* Availability to work
weekends, holidays, and occasional evenings. \* High school diploma or
equivalent required. Preferred (but not required): \* Multilingual
abilities, especially Brazilian Portuguese, Spanish or Portuguese. Work
Environment & Physical Requirements: This is an office-based position
requiring: \* Prolonged periods of sitting at a desk. \* Ability to lift
to 20 lbs. \* Ability to move freely within the workspace. \* Ability to
work 8 hr. shift as scheduled. Location: Mashpee Reservation Office.
Employment requirements: pass a pre-employment drug test; pass a
background check.
Reservation & Customer Service Representative positions at the Steamship
Authority\'s Mashpee Reservation Office. These are union positions with
SEIU Local 888 and are full-time (40 hours a week), including weekend
coverage with a starting rate of pay of \$20.40 per hour. After 90 days
are worked, pay increases to \$25.49 per hour. Health, vision, and
dental insurance are also available after obtaining permanent status.
This position is responsible for providing high-quality customer service
by handling incoming calls, assisting with reservatiions, and supporting
general customer inquiries. A 90-day probabionary period applies. Key
Responsibilities: \* Answer incoming telephone calls and assist
customers with: Making, modifying, or canceling vehicle reservations
Booking high-speed passenger reservations \* Process reservations
accurately using the reservation system. \* Provide general information
including: Vehicle space availability Schedule details and related
inquiries \* Troubleshoot customer concerns related to website use. \*
Perform data entry and record processing. \* Assist with training new
employees. \* Perform additional duties as assigned. Required
Qualifications & Skills: \* Strong telephone communication skills,
including clear spoken English. \* Excellent customer service and
interpersonal skills. \* Basic proficiency in PC computer applications.
\* Familiarity with internet use, web browsers, and mobile platforms
(iOS and Android). \* Strong organizational skills and attention to
detail. \* Willingness to learn and demonstrate initiative. \* Reliable
transportation and strong attendance record. \* Availability to work
weekends, holidays, and occasional evenings. \* High school diploma or
equivalent required. Preferred (but not required): \* Multilingual
abilities, especially Brazilian Portuguese, Spanish or Portuguese. Work
Environment & Physical Requirements: This is an office-based position
requiring: \* Prolonged periods of sitting at a desk. \* Ability to lift
to 20 lbs. \* Ability to move freely within the workspace. \* Ability to
work 8 hr. shift as scheduled. Location: Mashpee Reservation Office.
Employment requirements: pass a pre-employment drug test; pass a
background check.
Salary : $20 - $25