What are the responsibilities and job description for the Hardware & Software Support position at The Steamship Authority?
The Steamship Authority is seeking to fill the position of Hardware &
Software Support at the Steamship Authority\'s Falmouth administrative
office location. Duties and Responsibilities: Configure, support &
manage PC\'s including hardware & software. Coordinates open IT issues
with other IT team members for resolution. Offer training & guidelines
to all users. Provides front line telephone technical support -
responsible for level 1 and 2 support (hardware and software) by direct
assistance to all users. Refer issues which require additional support
to the department\'s HELPDESK. Maintain tape libraries, including their
rotation. Manage IT assets & inventory using the department\'s inventory
management system. Requires working & communicating with all levels of
users from all departments. Work with various consultants & vendors for
problem reporting and solutions. Maintain work order detail. Ability to
meet deadlines, work independently within a team environment. Ability to
support all levels of users in a prompt, professional and courteous
manner. Additional hours vary depending on department needs. Promote and
support continuous improvement with the SQMS. Perform other duties as
Required By Supervisor. Work On-call As Needed. Required Knowledge
Minimum 2 years of experience in a WAN environment. Understanding &
ability to perform computer technician tasks. Familiar with Microsoft
windows both desktop and server. Familiar with Microsoft software.
Exceptional mechanical & troubleshooting skill
Software Support at the Steamship Authority\'s Falmouth administrative
office location. Duties and Responsibilities: Configure, support &
manage PC\'s including hardware & software. Coordinates open IT issues
with other IT team members for resolution. Offer training & guidelines
to all users. Provides front line telephone technical support -
responsible for level 1 and 2 support (hardware and software) by direct
assistance to all users. Refer issues which require additional support
to the department\'s HELPDESK. Maintain tape libraries, including their
rotation. Manage IT assets & inventory using the department\'s inventory
management system. Requires working & communicating with all levels of
users from all departments. Work with various consultants & vendors for
problem reporting and solutions. Maintain work order detail. Ability to
meet deadlines, work independently within a team environment. Ability to
support all levels of users in a prompt, professional and courteous
manner. Additional hours vary depending on department needs. Promote and
support continuous improvement with the SQMS. Perform other duties as
Required By Supervisor. Work On-call As Needed. Required Knowledge
Minimum 2 years of experience in a WAN environment. Understanding &
ability to perform computer technician tasks. Familiar with Microsoft
windows both desktop and server. Familiar with Microsoft software.
Exceptional mechanical & troubleshooting skill