DMV COMPLIANCE CLERK

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations has a full-time vacancy for DMV Compliance Clerk (Cash Terminal Operator), SOC Title 43-4030 LICENSE CLERKS-2 in Concord NH. This position has a 40 hour work week and is considered non-exempt.

Summary:

Provides first-rate customer service to the public as a Division of Motor Vehicles (DMV) representative by performing administrative, compliance, and procedural functions for various permitting, licensing, registration, and related transactions. Interprets and explains state and federal laws, New Hampshire State Vehicle Codes, policies, and procedures to ensure the proper execution of associated official transactions. Applies a thorough understanding of state regulations to validate the authenticity of official documentation.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school.

License/Certification: Valid driver’s license or access to transportation for statewide travel.

Other Requirements:

1. Candidate(s) will undergo a background investigation, including motor vehicle record and fingerprint-based criminal record checks, to validate suitability for exposure to confidential and financial information.

2. May be required to work a flexible schedule, including, but not limited to, early morning, evening, and/or weekend hours. May also be required to travel throughout the state and work at various satellite offices for periods of time.

Trainee Option: Candidates with a high school diploma or equivalent credential and less than 1 year of post-high school education and experience may be considered and hired in 'trainee status' for this position.

PREFERRED QUALIFICATIONS: Experience in a position involving public contact work such as a license clerk, bank teller, retail clerk or other similar mercantile cash-based work.

AFTER-HIRE REQUIREMENTS: Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle operational and administrative processes, computer systems, forms, and transaction types while providing first-rate customer service in an expedient, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon completing all aspects of the training program within the first six months successfully.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria:

Broad Group Level Advancement Available: Yes No

Criteria:

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Applies knowledge of legal, state-specific regulations and documentation requirements in reviewing, validating, and processing a variety of motor vehicle requests, including applications for new and renewed title transfers, state identification cards, driver licenses, RealID, motor vehicle and boat registrations, various permits, driver records, and accident reports, etc. Ensures that all required documentation is valid, that forms are accurately completed, and that data is entered into the DMV system within mandated timelines to maintain appropriate compliance.

Determines correct financial responsibility for fines/fees and taxes, including registration fees and other charges for vehicle transactions. Ensures efficient processing of title transfers and registrations, avoiding errors and ensuring compliance with requirements. Collects payment in the form of cash, check, money order, credit or debit card, and issues customer receipts. Manages a cash drawer and daily operational petty cash, verifying funds at the start and end of each business day. Reports and submits daily deposits and operational petty cash counts to the supervisor, or designee, at the close of each business day.

Inspects and analyzes various documents for accuracy to remain compliant with state and federal security standards, identifying discrepancies or potential fraud to protect the agency and vehicle owner from legal issues. Uses electronic verification systems to inspect out-of-state titles, ensure the authenticity of official documents, and identify potential illegal activity. Alerts supervisors or appropriate security and/or law enforcement officers when necessary.

Handles a high-volume customer counter, customer service area, or workstation and works in close contact with the public. Addresses inquiries, concerns, and requests with patience and clarity, contributing to a positive DMV experience. Provides effective communication to a diverse customer base, providing guidance and support throughout each process and explaining complex regulations and procedures in an understandable manner. Applies de-escalation training techniques to ensure professional and secure interactions and a safe environment; identifies and refers escalated issues to supervisors or appropriate security and/or law enforcement officers when necessary.

Administers required applicant tests, including vision screening and knowledge tests for driver licenses, commercial driver licenses and permits, and motorcycle permits. Issues vehicle materials and supplies such as permanent and temporary plates, operating permits, year and month validation decals, validation stamps, walking disability placards, etc.

Maintains a high level of discretion and confidentiality in compliance with the Driver Privacy Act when reviewing legal and official documentation from customers and scanning or uploading this data and information into secure DMV systems. Ensures the proper disposal and destruction of documents containing identifiable or personal information in accordance with agency procedures.

Assists the supervisor or other DMV Bureau staff in performing various tasks when needed and may assist with mentoring and training employees on processes, procedures, or computer system usage.

For further information please contact Kathy O'Neal, Administrator, at Kathy.G.Oneal@dos.nh.gov or 603-227-4135.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)

• Flexible Spending healthcare and childcare reimbursement accounts

• State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964