COUNTER CLERK III

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitor Services

Hooksett Welcome and Information Center

COUNTER CLERK III

Position # TMPPT4984

$15.93/hour - $20.80/hour

The State of New Hampshire, Department of Business and Economic Affairs, Bureau of Visitor Services has a part-time vacancy for Counter Clerk III.

Summary:

Represents the State of New Hampshire, Department of Business and Economic Affairs (BEA), Bureau of Visitor Services (BVS) professionally and in a manner in accordance with the mission and goals of the Department. Creates a sense of welcome and hospitality at the Hooksett Welcome and Information Centers while supporting Division of Travel and Tourism Development (DTTD) marketing campaigns.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: High school diploma or equivalent credential

License/Certification: None

Other Requirements:

1. Must be able to physically stand for long periods of time, negotiate stairs, and occasionally lift and carry boxes up to 50 lbs.

2. Must be 18 years old by application date

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS: Proficiency in using Microsoft products, such as Word, Excel and Outlook, and familiarity with using computers and other electronic devices, websites, and other social media tools. Strong customer service skills; enjoyment working with the public, meeting new people, and partnering with volunteers; experience working as part of a team; Granite State Ambassador certification

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

DETAILED TASKS (STANDARD): None

DETAILED TASKS (AGENCY/POSITION-SPECIFIC):

Serves as a visitor information counselor as needed for visitor information by answering questions about the state’s tourism regions, attractions, history, government, current events and highway routing.

Provides exceptional customer service while creatively and actively promoting the State of New Hampshire’s businesses, attractions, activities, transportation, dining, hotels and natural resources to our visitors.

Ensures that the visitor center is well stocked with travel publications and brochures, and that information is displayed attractively, ensuring that only approved publications are in the center.

Responds to inquiries in person, email and phone, which may lead to calling businesses to assist with questions or making reservations on the visitors’ behalf. Acts as or provides concierge type of service to traveler.

Performs simple housekeeping duties, such as dusting brochure racks & counters, disposing of trash, etc.

Assists visitors by using brochures, iPad, computers or other resources at Center’s disposal.

Assists DTTD’s marketing staff to help communicate the State’s marketing campaign through these frontline locations.

Summons aid as necessary, to assist travelers in highway and personal emergencies.

For further information please contact Carin LaValley, Management Analysist, Carin.D.LaValley@Livefree.NH.Gov and 603 271-0828.

EOE

TDD Access: Relay NH 1-800-735-2964