What are the responsibilities and job description for the COMMISSION DEPUTY CLERK II position at The State of Florida?
Requisition No: 861949
Agency: Commerce
Working Title: COMMISSION DEPUTY CLERK II - 40065036
Pay Plan: Career Service
Position Number: 40065036
Salary: $42,000
Posting Closing Date: 10/07/2025
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Job Title: Commission Deputy Clerk II
Our Organization and Mission:
The Reemployment Assistance Appeals Commission, also referred to as RAAC or the Commission, is the quasi-judicial administrative appellate body responsible for reviewing contested decisions of FloridaCommerce reemployment assistance appeals referees. The Commission is comprised of a Chairman and two Commissioners, each appointed by the Governor, and confirmed by the Senate, and is 100% federally funded. The Commission is housed within the FloridaCommerce, however, it operates as an independent review body.
The Work You Will Do:
The Difference You Will Make:
You will impact the citizens of Florida by assisting the Reemployment Assistance Appeals Commission with its ultimate goal of meeting state and federal timeliness requirements. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:
- Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
- Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
- Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
- Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
- Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
- Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
- Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
- Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
- Within a state having no state income tax for residents of Florida
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
- State Group Insurance coverage options
- Retirement plan options, including employer contributions (www.myfrs.com)
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
- We care about the success of our employees.
- We are always improving our technology, our tools, our customer’s experiences, and ourselves.
- A rewarding experience for reliable, compassionate, and professional employees.
Your Specific Responsibilities:
- Acts as the primary deputy clerk answering the Commission’s main telephone line, routing phone calls, and independently providing responses to general questions regarding policies and procedures involved in the Commission’s appellate work or routine calls regarding the status of cases before the Commission.
- Processes incoming documents, including scanning, stamping documents, uploading documents to the Commission’s case system, and routing documents to the intended recipient.
- Receives visitors and ensures all visitors sign into the visitor log.
- Assists with the Commission’s clerical and administrative duties.
- Assists the Executive Assistant and other appropriate personnel when shipments are received.
- Assists management with office management by ensuring all visitors are signed into the visitor log and are identified appropriately, informing management of any visits or scheduled maintenance, and preparing conference room for meetings and events.
- Assists in the processing of orders, notices, or other filings for issuance.
- Reviews appeal cases to determine appropriate responses to telephone calls and routing of documents.
- May act as backup to assist with setup of incoming appeals.
- Performs other similar duties as assigned.
- Ability to manage calls efficiently
- Ability to provide friendly and efficient customer service
- Ability to organize and maintain electronic files
- Ability to adjust to changing priorities or environments quickly
- Ability to establish and maintain effective working relationships with others
- Knowledge of correct spelling, punctuation, and grammar usage
- Knowledge of the organization’s departments and operating procedures
- Knowledge of legal terminology
- Knowledge of office management systems, procedures, and equipment
- Intermediate typing skills
- Ability to perform repetitive work for extended periods of time
- Ability to follow instructions
- Ability to prioritize and complete tasks in a timely manner
- Ability to exercise discretion and confidentiality in handling matters before the Commission.
- Working knowledge of Microsoft Outlook and Microsoft Word
- Working knowledge of Adobe Acrobat Pro or similar software
- Ability to access, input, and retrieve information from various computer applications
- Ability to proofread documents
- Ability to handle multiple tasks simultaneously
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum:
- Duties and responsibilities of this position must be performed at the official work site of the Commission.
- A high school diploma or its equivalent and two years of office work experience, clerical experience, customer service experience, or similar experience. College education from an accredited institution can substitute for the required experience on a year for year basis.
- Experience must be verifiable with application.
Preferred:
- Experience answering a multi-line phone system is a plus.
- Experience in a State government benefits program is a plus.
- Legal experience, knowledge of appellate practices, or reemployment assistance appeals experience is a plus.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Salary : $42,000
