ASST INVESTIGATION MANAGER - SES - 79001461

Requisition No: 883693

Agency: Business and Professional Regulation

Working Title: ASST INVESTIGATION MANAGER - SES - 79001461

Pay Plan: SES

Position Number: 79001461

Salary: $2,564.39 - $2,691.93 Annually

Posting Closing Date: 09/25/2026

Total Compensation Estimator Tool

• Learn and understand each of the Division’s program areas to ensure adequate training and assessment of incoming complaints.
• Answer inquiries from the public relating to each of the Division’s program areas.
• Provide appropriate motivation and training to employees and meets with staff regularly individually and in staff meetings.
• Evaluate employees through established evaluation criteria and ensures the pre-established criteria are met.
• Reviews incoming constituent complaints received and determines appropriate assignment of cases to staff and field office supervisors.
• Tracks and monitors cases assigned to staff and ensures deadlines are met.
• Reviews investigative reports for accuracy and provides feedback and training.
• Provides timely and professional written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
• Maintains a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
• Consults with supervisors to determine areas of concern and possible solutions to problems.
• Conducts interviewing, hiring and training of new staff.
• Attends supervisor meetings
• Performs other related work as required.

• Knowledge of the techniques for handling complaints and dealing with the public.
• Knowledge in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
• Knowledge of personnel policies and procedures.
• Skilled in managing databases and case tracking.
• Skilled in identifying critical issues with regard to complaints.
• Ability to supervise people.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze basic condominium, timeshare, cooperative and mobile home documents.

• Four (4) years of investigation experience, and two (2) years of supervisory experience; OR
• Four (4) years of regulatory experience, and two (2) years of supervisory experience.

Preferred:

• A bachelor's degree from an accredited college or university, at least two (2) years of investigation experience, and two (2) years of supervisory experience; OR
• A bachelor's degree from an accredited college or university, at least four (4) years of regulatory experience, and two (2) years of supervisory experience; OR
• An associate's degree from an accredited college or university, at least four (4) years of investigation experience {or six (6) years of regulatory experience}, and two (2) years of supervisory experience.

Background Screening Requirement:

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Orlando