What are the responsibilities and job description for the Customer Service Representative 2 (Watercraft) position at The State of Arizona?
Apply now Job No: 543684
Work Type: Full-time
Location: PHOENIX
Categories: Administrative Support/Customer Service, Fish/Game/Wildlife
The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.
The Arizona Game and Fish Department is an Equal Employment Opportunity agency.
5000 W. Carefree Hwy. Phoenix, AZ 85086
This position will be required to come into the office each week at 5000 W. Carefree Hwy. Phoenix, AZ 85086.
Grade: 15
Closing Date: 9/25/2026
CUSTOMER SERVICE REPRESENTATIVE 2
"Customer Service Representative 2 (Watercraft)"
SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED
FLSA - NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE: $18.70/HR
Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Watercraft team! Every day, you will be a trusted resource for Arizona's boating community-helping ensure safe, legal, and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency, making a positive impact statewide.
If you're ready to join a team that values accuracy, service, and continuous improvement, we encourage you to apply. Come make a difference with us-and help keep Arizona's waterways safe, compliant, and ready for adventure!
Our work environment offers training opportunities and encourages career development. After 12 months in a CSR2 position, employees have the opportunity to be promoted to a Customer Service Representative 3 through the reallocation compensation strategy for career progression purposes.
Under the direction of the Watercraft Administrator, the Customer Service Representative plays an essential role in supporting the public, regional offices, and Arizona's boating community. This position is perfect for someone who thrives in a fast-paced environment, enjoys investigative work, and values the importance of clear, accurate guidance.
Major duties may include:
Processes and registers new watercraft registrations, renewals, transfers and duplicates.
Reviews documentation for accuracy and completeness to determine compliance.
Returns invalid transactions with detailed instructions for compliance.
Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures.
Researches watercraft registration history for public records requests.
Utilizes Cash Pro system to financially process watercraft transactions.
Perform other duties as assigned.
Candidates will have knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; concentrating on investigations and documentation; hull identification and safety equipment; terminology of watercraft structures and equipment; Federal regulations regarding proper formats and validity of manufacturers identification codes; court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations.
Candidates will have skills in active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling.
Candidates will have the ability to work independently, respond to others with tact, diplomacy and patience and to maintain harmonious working relationships with all levels of Department staff and external customers; ability to maintain confidentiality; ability to use discretion and independent judgement.
Candidates should have at least one (1) year of experience in a customer service position.
Our work environment offers training opportunities and encourages career development.
Position requires possession of and the ability to retain a current, valid state-issued driver's license appropriate to the assignment.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona offers an outstanding comprehensive benefits package including:
13 days' of vacation
12 sick days
10 paid holidays
Tuition Reimbursement Program
Participation in the nationally recognized Arizona State Retirement System
Superior health care options
Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
Life, long-term disability, and short-term disability insurance options are available
Many more benefit programs are available
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance. The Arizona Game and Fish Department is an Equal Employment Opportunity agency.
Advertised: 11 Sep 2026 US Mountain Standard Time
Applications close: 25 Sep 2026 US Mountain Standard Time
Back to search results Apply now Refer a friend
Salary : $19