What are the responsibilities and job description for the Tour Guide (evenings & weekends)- Estes Park position at The Stanley Hotel?
Tour Guide (Nights & Weekends) - Stanley Hotel, Estes Park
The Stanley Hotel located in beautiful Estes Park, CO is seeking Tour Guides. As a Tour Guide, you’ll be responsible for providing information and/or answering guest questions about The Stanley Hotel and guiding groups through the grounds & buildings of The Stanley Hotel. Our Tour Guides will provide the highest level of guest service in an efficient, courteous, and professional manner.
Responsibilities:
Key responsibilities of the Tour Guide include, but not limited to:
- Maintaining an up to date working knowledge and historical knowledge of The Stanley Hotel
- Learning and presenting the script for all tours
- Opening and closing tour areas
- Greeting guests in a warm and friendly manner, acknowledging them upon arrival
- Fulfilling tour ticket agent duties when not leading tours
- Answering questions about The Stanley Hotel, tours, and guided tours
- Interacting with associates in a professional manner, assisting other departments with necessary information
- Listening and responding to guest inquiries using a positive, clear speaking voice
- Maintaining an up to date working knowledge of all property amenities as well as any special events
Job Requirements:
The ideal Tour Guide will have previous experience as a tour guide or attractions host or hostess and have a passion for The Stanley Hotel and its history.
The minimum qualifications for this position are:
- High school degree or equivalent
- Basic computer skills
- Ability to learn and retain The Stanley Hotel’s historical and technical information
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to move throughout the property (standing, walking) for extended periods of time
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location