What are the responsibilities and job description for the Implementation Manager I - Voluntary Benefits position at The Standard?
The next part of your journey is right around the corner — with The Standard.
A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?
Job Summary
This customer‑facing role leads and manages the onboarding process for new Employee Benefits customers, ensuring a smooth transition from sold case to installation. The Implementation Analyst gathers and validates group information, coordinates with internal teams, and guides customers through contracts, billing, and initial system use. This role owns problem resolution, builds trust through every interaction, and brings the voice of the customer into continuous improvement efforts. The analyst completes onboarding by installing the new group and provides them with ongoing service.
Ability to work fully remote, with occasional in‑person meetings or business travel, is a requirement of the role.
Key Responsibilities
Education: High school diploma or equivalent.
Experience: 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership.
We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
Salary Range:
$76,250.00 - $111,500.00
Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.
A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?
Job Summary
This customer‑facing role leads and manages the onboarding process for new Employee Benefits customers, ensuring a smooth transition from sold case to installation. The Implementation Analyst gathers and validates group information, coordinates with internal teams, and guides customers through contracts, billing, and initial system use. This role owns problem resolution, builds trust through every interaction, and brings the voice of the customer into continuous improvement efforts. The analyst completes onboarding by installing the new group and provides them with ongoing service.
Ability to work fully remote, with occasional in‑person meetings or business travel, is a requirement of the role.
Key Responsibilities
- Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience.
- Gather, validate, and submit sold‑case information through Salesforce and other intake channels.
- Guide customers through contract review, billing setup, and use of online service tools.
- Provide ongoing post‑implementation support to clients and brokers, addressing questions and needs as they arise.
- Research and resolve customer inquiries of varying complexity by partnering with internal teams, while contributing to continuous improvement, team training, and best‑practice development.
Education: High school diploma or equivalent.
Experience: 1–3 years of experience in benefits administration, new case management, enrollment technology, or direct client‑facing work with brokers/producers or HR leadership.
- Experience managing multiple projects simultaneously in a fast‑paced environment.
- Strong executive presence with the ability to communicate confidently with senior HR leaders and external partners.
- Strong communication skills with comfort interacting via phone, email, and virtual meetings.
- Voluntary benefits or employee benefits experience.
- Experience using Salesforce or similar CRM tools.
- Ability to mentor peers and support team training.
- Familiarity with continuous improvement practices.
- Adaptability: Adjusts quickly to changing priorities and sees possibilities in evolving circumstances.
- Customer Focus: Builds trust, anticipates needs, and advocates for the customer experience.
- Collaboration: Works effectively across teams, shares knowledge, and contributes to collective problem‑solving.
We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
Salary Range:
$76,250.00 - $111,500.00
Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.
Salary : $76,250 - $111,500