Customer Integration Consultant

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role serves as the business lead for complex inbound and outbound data integrations and enrollment systems. You will guide new and existing integrations, manage high‑complexity data projects, and act as a subject matter expert for internal teams and customers. The position includes triaging data issues, leading integration implementations, and supporting capability development across the team. You will also collaborate with partners, drive process improvements, and represent the organization in customer‑facing discussions.

Ability to travel 5–10% as needed is a requirement of the role.

Key Responsibilities

• Lead complex data integration implementations, including configuration, testing, and coordination with internal and external partners.
• Serve as a business consultant to internal teams, policyholders, and brokers, educating and advocating for data integration capabilities (APIs, SSO, EDI).
• Manage and resolve high‑complexity integration issues, providing root cause analysis and subject matter expertise.
• Conduct process gap analyses and partner with leadership to define priorities and execute the data integration roadmap.
• Represent the organization in customer presentations, finalist meetings, and vendor partnerships while providing informal leadership and mentoring.
  
  

Skills And Background You’ll Need

Must‑Have

• Bachelor’s degree in business or a related field.
• 7 years of progressively responsible experience in systems administration, group insurance benefits, and customer‑facing project management within the health benefits industry.
• Experience with API configuration using Adeptia or similar graphical user interface tools.
• Intermediate proficiency with Microsoft Excel and database querying tools such as SQL Server or TOAD.
• Enrollment or absence case configuration experience with Workday, Selerix, ADP, PlanSource, or other benefits administration systems.
• Ability to travel 5–10% as needed.
  
  

Preferred

• Understanding of basic database concepts and customer‑facing project management.
• Experience with JScript or JavaScript.
  
  

Key Behaviors of a Successful Candidate

• Improvement Mindset: Seeks innovative digital and non‑digital solutions to drive efficiency, effectiveness, and customer value.
• Adaptability: Adjusts quickly to changing circumstances and shifts priorities as needed.
• Driving Success: Takes initiative, pursues ambitious goals, and demonstrates resilience when facing obstacles.
  
  

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
  
  

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
  
  

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$107,250.00 - $156,750.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.