What are the responsibilities and job description for the Front Office Director position at The Stamford Hotel?
We are seeking a skilled Front Desk Director to join our team. The ideal candidate will be responsible for overseeing the front desk operations, ensuring excellent guest service, and maintaining a welcoming atmosphere.
Responsibilities
- Manage all front desk activities, including check-ins, check-outs, and guest inquiries
- Train, supervise, and support front desk staff
- Maintain guest records and handle reservations
- Resolve guest issues in a timely and professional manner
- Ensure compliance with hotel policies and procedures
- Coordinate with other departments to meet guests' needs effectively
This position is hands on and will require time spent at the Front Desk overseeing the agents. It will require a mix of AM and PM shifts and weekends are required. MUST pass a background check.
We are a union property so union experience is a plus but not required.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Vision insurance
Experience:
- Hotel Management: 1 year (Preferred)
Ability to Commute:
- Stamford, CT 06901 (Required)
Ability to Relocate:
- Stamford, CT 06901: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $80,000