What are the responsibilities and job description for the Technical Client Support Representative position at The Staff Pad?
Join a Team Powering the Future of Property Technology
The Staff Pad has partnered with a reputed and leading provider of property technology solutions we are looking for resourceful, articulate and versatile Technical Client Support Representatives for their service center team located in Houston, TX.
At the organization, technology is more than connectivity — it’s how people experience where they live, work, and travel. For more than 45 years, they have helped hotels, resorts, multifamily communities, and master-planned properties deliver seamless digital experiences through innovative technology solutions and exceptional support.
If you’re tech-savvy, customer-focused, a passionate problem-solver, thrive in fast-paced environments, enjoy helping people every day and ready to build a long-term career in technology support, this could be the perfect opportunity for you.
What You’ll Do
As a Technical Client Support Representative, you’ll be the trusted first point of contact for customers needing technical assistance. You’ll troubleshoot issues, guide users through solutions, and ensure every interaction leaves customers feeling supported and confident.
This is a full-time non-exempt position to provide technical support to internal and external customers.
In this role, you will:
- Deliver exceptional technical support via phone, email, and web-based channels
- Take ownership of technical issues from first contact through resolution
- Troubleshoot hardware, software, streaming, and connectivity issues
- Apply active listening and critical thinking skills to identify effective hardware and software solutions.
- Guide customers through advanced technical solutions with patience and professionalism
- Document customer interactions and resolutions accurately within ticketing systems
- Deliver accurate and effective responses to technical questions and concerns
- Keep customers informed with timely updates on ticket status
- Assess and determine the appropriate level of issue escalation
- Collaborate with teammates to continuously improve service quality and technical expertise
- Identify root causes, deliver timely and effective solutions, and implement preventative measures when applicable.
- Help create positive customer experiences, even in high-pressure situations
What Makes You a Great Fit
This role is ideal for individuals who combine technical curiosity with exceptional communication skills. Candidates with experience in technical support, customer service, or call center environments are especially well-suited, as success in this position requires adaptability, reliability, and a strong willingness to learn.
Preferred Qualifications:
- 3 years of technical customer support or call center experience
- Strong troubleshooting and analytical thinking skills
- Excellent verbal, written communication and customer service skills
- Ability to multitask, manage time effectively, work independently, as part of a team and manage multiple cases effectively
- Professional, positive, and customer-focused mindset
- Familiarity with media and entertainment technologies is a plus, including:
- Commercial TVs
- Streaming devices
- Set-top boxes
- Cable and satellite systems
- Comfortable learning new technologies and requisite communication skills in a fast-changing environment
- Strong proficiency in basic computer applications, systems, and technical tools.
Schedule and Attendance expectations
- Strong attendance and punctuality are essential in this 24/7 call center role
- Employees are expected to remain available and complete scheduled shifts
- Holiday, weekend, weather-related, and rotating shifts may be required
- Overtime may be required based on business needs
What You Can Expect
In this role, employees are supported through a workplace culture centered on professional growth, collaboration, and overall well-being.
Perks & Benefits Include:
- Competitive hourly pay
- Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
- Comprehensive health benefits: Medical, Dental, Vision, Life Insurance and Short & Long-Term Disability
- 401(k) with employer match
- Paid time off 9 company-paid holidays
- Flexible shift opportunities including weekday and weekend schedules
- Stocked breakroom with snacks and beverages
- Discounted gym memberships through health providers
- Career growth opportunities within a stable and innovative technology company
We’re looking for dependable team members who take pride in being reliable, responsive, and ready to support customers whenever they need us.
Build Your Career with a Company That’s Connecting the Future
In this role, you’re not just answering support calls — you’re helping deliver the technology experiences people rely on every day. If you enjoy solving problems, learning new technologies, and making a real impact, we’d love to hear from you.